Kyocera SMTP error - SSL/TLS - stopped working

[stroltz]

We have multiple ECOSYS M6530cdn printers - send email has stopped working using SSL/TLS ( Connection Error (0x4803)
We have a single newer ECOSYS M6230cidn - and the send email still works just fine with SSL/TLS. Is on the same network as a broken one.
I can't see any difference in the relevant settings between the new and old machines.

The mail server is a cpanel hosted webserver. version 88.0.10 Nothing much special about it as far as I can tell.

The old M6530cdn will work if I switch to no SSL but we want to use SSL.
I have tried generating a new security certificate.
Switching off SSL3.0/TLS1.0 and TLS1.1
Using the IP of the sever instead of the name.

I can't find any firmware files to download for the M6530cdn

Does anyone please have any ideas?

my guess is that an update on the server has broken the SSL/TLS for the older version used by the older machines. I hope there is a way to get it to work?

[tsbservice]

Re: Kyocera SMTP error - SSL/TLS - stopped working

I think you will need newer firmware on troubled machines.

[stroltz]

Re: Kyocera SMTP error - SSL/TLS - stopped working

Thanks.
That is what I suspected.
I have asked Kyocera. There does not seem to be a way for me to access the firmware download.

Here are the numbers of the firmware the M6530cdn has installed, that no longer work.

System : 2NW_2000.003.204
Engine : 2PC_1000.001.107
FAX : 2NM_5100.006.009

[stroltz]

Re: Kyocera SMTP error - SSL/TLS - stopped working

I have been told there is a firmware update available;
M6530cdn_7.113_4.005

but of course it costs a fee to have someone come out; and there is no guarantee that a new firmware will fix the problem.
I wish I could download the file somehow.....

stroltz@hotmail.com

[davel]

Re: Kyocera SMTP error - SSL/TLS - stopped working

You have updated I/S on your server, pay for Kyocera to fix it then send the bill to Microsoft for breaking your machines. LOL.

[stroltz]

Re: Kyocera SMTP error - SSL/TLS - stopped working

In case anyone has the same problem.
The new firmware 7.4.0030 fixed the issue.
I got it from Firmware Update - Printer & Copier Firmware - so had to pay - but a lot cheaper than a service call from Kyocera.

[copier tech]

Re: Kyocera SMTP error - SSL/TLS - stopped working

In case anyone has the same problem.
The new firmware 7.4.0030 fixed the issue.
I got it from Firmware Update - Printer & Copier Firmware - so had to pay - but a lot cheaper than a service call from Kyocera.

Happy to help, glad this resolved your issue.

[finlay31]

Re: Kyocera SMTP error - SSL/TLS - stopped working

When you use an old browser or operating system you will encounter err_ssl_version_or_cipher_mismatch error . You might even face a variant of this error message .
It happens mainly because the browser does not trust the SSL certificate and there are many ways that you can check to fix the error .