gmail from coipier to scan fails

[slimslob]

Re: gmail from coipier to scan fails

i dont think make and model are relevant as even testing from pc gives same result but im having isssssssssssssssssssue on both HP and Konica Minolta

Ricoh copier using gmail smtp.gmail.com using port 587 or 465 and also found need to turn on secure connection ssl security. if you don't will say transmission fail when trying to send email. I also saw you did less secure apps which has to be done too on gmail account. I hope this helps.

Make and model is relevant as to determining whether or not the MFP supports TLS, a requirement for most email services today, including smtp.gmail.com.

Google mfp scan to gmail. One of the first results will be a Google support document that should provide all the information you need once you know what your Ricoh supports as far as SSL and TLS if any.

[bsm2]

Re: gmail from coipier to scan fails

Screenshots

[rrrohan]

Re: gmail from coipier to scan fails

both the HP and Konica are 2 years old so yeah they support TLS/SSL

yeah i was dubious about using the email tester website but was to lazy to get out my hub and setup wireshark lol.

i monitor the login activity though and so far nothing suss has occured luckily

but if you are curious it was a C300i and HP E78325dn

[shinchan]

Re: gmail from coipier to scan fails

what dns address are you using?

google dns address? 8.8.8.8 ?

try using your local dns address (your gateway / router ip)

I always fail using scan to email using gmail server settings.

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I use smtp2go.com. But you have to use your own domain like www.rrrohan.com.
for the past 1 year. scan to email was smooth using their smtp server. No complaint from customer.

google smtp settings from google.com:
Send email from a printer, scanner, or app - Google Workspace Admin Help

goodluck

[bsm2]

Re: gmail from coipier to scan fails

Still no screenshots

[BillyCarpenter]

Re: gmail from coipier to scan fails

What happens when you run: nslookup smtp.gmail.com ?


Is it resolving the address?



nslookup.jpg

[rrrohan]

Re: gmail from coipier to scan fails

thanks for suggesting smtp2go

works well

[rrrohan]

Re: gmail from coipier to scan fails

=======================================

I use smtp2go.com. But you have to use your own domain like www.rrrohan.com.

i dont have a domain i am just using myaddresshere@smtp2go.com and its working fine.

or do u mean you have to signup using a business email, because that i did have to do

in many ways this service is better than gmail anyway. i always hated the fact it saved all sent items. but this one is acting more like a relay so i dont have to worry about that. plus the configuration option are the most flexible ive ever seen. the fact i can use about 6 different ports and i dont even need encryption is great for older machines. the 25 per hour is possibly a limit some might hit but to upgrade to the next paid plan is very reasonable

[Rewind!]

Re: gmail from coipier to scan fails

Adding to the thread, gmail has "app passwords" that can be generated under the main account without using the main accounts password. I make these for customers that use google, and never hear from them again. Note, you have to enable 2FA withing the google account to enable app password generation.

JC