Duplex printing with Word2019

[Hansoon]

Guys, customer wants to print with Word2019 on his own letter head paper with a logo on one side. If he put in his BH-C-284e the stack of paper “with logo face up” the machine prints fine when doing one-sided prints. 1st page is on the logo side, logically.

However, when he wants duplex printing, somehow the first page comes on the back side of the paper - not on the front side with the logo as it should be. The 2nd page comes wrongly on the front side of the paper having the logo.

A solution would be to put the letter head paper with its logo on the manual feed tray, but the customer doesn't want that.

I tried several adjustments within Word and the driver, but the problem remains. What am I doing wrong?

Any help please?

Hans

[Hansoon]

* SOLVED *

Colleague Slammers hat the solution:

Set paper tray to "Letterhead" Media Type. Load tray with Letterhead paper FACE DOWN. Select "Letterhead" media type in driver, leave PaperTray as AUTO. Now it will print correctly regardless if it is Duplex or Simplex.

The Letterhead media type is key for this as it adjusts the duplex behaviour.

Hans

[ihatefinishers13]

* SOLVED *

Colleague Slammers hat the solution:



Hans

I would love to know why manufacturers force letterhead to go through the machine as duplex, yet print one sided. I feel like it's an old reason that nobody has changed, because we've had customers use different paper types instead of letterhead to avoid the duplex weirdness, and have never had a problem with it smearing or anything of the sort. Thoughts?

[mojorolla]

I would love to know why manufacturers force letterhead to go through the machine as duplex, yet print one sided. I feel like it's an old reason that nobody has changed, because we've had customers use different paper types instead of letterhead to avoid the duplex weirdness, and have never had a problem with it smearing or anything of the sort. Thoughts?

This is due to the raised lettering or pre-printing on some Letterhead stock. This raised font would be what is pulled by the pickup and feeder rollers and could potentially cause jams. This allow the stock to be fed from the smooth, back side of the page.
Sharps do this as well with Letterhead type.

[ihatefinishers13]

This is due to the raised lettering or pre-printing on some Letterhead stock. This raised font would be what is pulled by the pickup and feeder rollers and could potentially cause jams. This allow the stock to be fed from the smooth, back side of the page.
Sharps do this as well with Letterhead type.

I'm not sure I've ever seen Letterhead have raised lettering on it... Maybe that's how it used to be, and now it's just plain print? And yeah, I know Sharp's do it, haaaaaate it. Always have to tell customers to flip it because it's not what you think.

[slimslob]

I'm not sure I've ever seen Letterhead have raised lettering on it... Maybe that's how it used to be, and now it's just plain print? And yeah, I know Sharp's do it, haaaaaate it. Always have to tell customers to flip it because it's not what you think.

https://mmprint.com/thermography-printing/thermography-letterhead-printing/

[ihatefinishers13]

https://mmprint.com/thermography-pri...head-printing/

I meant someone actually using it in the field. Anymore, it's plain paper, or just a 28lb paper that they pre print their letterhead info on to. Hardly anyone I've seen is using proper letterhead paper/raised print

[slimslob]

I meant someone actually using it in the field. Anymore, it's plain paper, or just a 28lb paper that they pre print their letterhead info on to. Hardly anyone I've seen is using proper letterhead paper/raised print

Apparently you don't service machines for any major legal offices.

[Hart]

I do and I've never encounter this kind of paper, sooo ?

[ihatefinishers13]

Apparently you don't service machines for any major legal offices.

You're right, we don't. We're a smaller dealer, so we don't get the "Big Name" accounts very often. Even when we had big name accounts I hadn't ever seen that paper.