We have a device, that's very intermittently giving a 107 Network, server connection error when scanning. I am 99% certain it's not the device, it's the network. The customer is using mail.protection.outlook for SMTP. Has anyone got any ideas. The device is on the latest FW/FV
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Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away... -
I'm sure you are aware of this but will copy paste just to refresh memories
Troubleshooting MFP Network Issues.
1)Check if connecting at 10/100 instead of Auto resolved the issue.
2) Check if forcing the connection on that particular Switch port to 1000 resolved the issue
3) Check if the Gateway IP is Valid. If you find a Strange IP check if you have a second DHCP server or simply blacklist the invalid Gateway IP.
4)If the Client has HP Aruba Switches check if Enabling or Disabling Clearpass Function resolves the issue.
5) When you have problems to convince a client that the issue is on their side you can also try using a small Unman-aged switch between the MFP and the wall port.
Most of the time this fools the Cisco or HP Switch into behaving in a different manner and the the network connection becomes stable
6) We have also noticed that Cisco Switches equipped with POE can also become confused if the device needs power over Ethernet or not and can disconnect the device from the network.
In this situation just ask the Network Administrator to turn off POE on that particular Port.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused. -
Is the customer frequently sending to a large number of multiple recipients? If so those send attempts might be being blocked as bulk mail. To avoid that they need to login to their 365 account as the administrator and create group destinations.
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