Sharp MX-C311 Scan to Email w/ Exchange Server

[jasonofx]

I am installing 2 MX-C311's and 3 MX-3100N's to scan to email, and in the past i have only used SMTP authentication, where you fill in the network settings and SMTP server address and username/password for authentication. But this customer is using an exchange server, and using that server's address in the SMTP field along with a user's username/password is not working. SMTP will actually authenticate when you test it from the web browser, but when you actually try to scan a document it comes up with an error that it lost communication with the server. Does anyone know the proper way to set this up? It's wierd that it will execute a test properly, but then will give an error when scanning. I have double-checked the DNS servers, domain name, etc. Just unsure where the problem is.

[tmaged]

Jason, I set up an MX-3100 a month ago that would process the connection test fine, but would not send with the same error you were getting. Once I was able to talk to their offsite IT guy, the accounts were set so they had to POP before SMTP. Not sure if that will help you.
A packet capture is always the best method.

[jasonofx]

Thanks for the response. It looks like there is no problem. For some reason, you can scan to any email address associated with the exchange server's domain (me@thiscompany.com), but you cannot scan to email addresses outside of that (me@yahoo.com). I guess this is the normal behavior with Sharp and Kyocera when dealing with networks using Exchange Servers, i was just unaware of that. I wonder if there is a way to allow them to scan to external addresses, i haven't been able to find an answer to that yet after digging through the Sharp Service website, manuals, operation guides, etc.

[The Otrain]

Problem is not with the MFP. In fact there is no problem. That is just the way their server is set up. We have customers in Fayetteville and Raleigh that use exchange server and outside email as well. In fact, SBS uses exchange server and we can also email out. Did you set up their network as well, or do they have their own IT guys?

[jasonofx]

Problem is not with the MFP. In fact there is no problem. That is just the way their server is set up. We have customers in Fayetteville and Raleigh that use exchange server and outside email as well. In fact, SBS uses exchange server and we can also email out. Did you set up their network as well, or do they have their own IT guys?

No, no, no. I did not set up their network. They have a (seemingly) competent IT staff. If there is something i can tell them to change so that the MFP's can scan to outside e-mail addresses directly, that might be helpful. Honestly, i really don't think they're that concerned with it because they like to scan documents to themselves, then add a subject and message, and then forward it on. But if you know how to make it scan directly from the MFP through the exchange server to outside email addresses directly, please let me know because i think i have another client that would like to do this.

[ZOOTECH]

I believe you have to allow anonymous relay at the exchange server. Their IT should be able to set that up. Please let us know the outcome. Tks...

[jneezy2008]

Zootech is correct. The customer's IT person needs to add the MFP to their relay in Exchange. Once that's done, the MFP will be able to email outside of the domain.

[davistech]

All that you need to do is use SMTP authentication.
The Exchange server will always let you send email to anyone within that domain (user@domain.com).
It will not let you send email outside of that domain without authenticating. You need to use a person's user name (usually the same as their Windows logon) and password.
Keep in mind that if they change their password (which is the policy of most companies) they will need to re-enter that in the SMTP settings menu of the copier web page.

Hope this helps.

[jasonofx]

Zootech is correct. The customer's IT person needs to add the MFP to their relay in Exchange. Once that's done, the MFP will be able to email outside of the domain.

If this is the case, this will help alot. Thanks for all of your replies.

[BarronGrizwald]

That is a exchange thing. Unless you specify an exchange server only passes email within its domain.

[zlatan24]

All that you need to do is use SMTP authentication.
The Exchange server will always let you send email to anyone within that domain (user@domain.com).
It will not let you send email outside of that domain without authenticating. You need to use a person's user name (usually the same as their Windows logon) and password.
Keep in mind that if they change their password (which is the policy of most companies) they will need to re-enter that in the SMTP settings menu of the copier web page.

Hope this helps.

Jay and John are my close friends. Some days ago they applied for aid to me. I rendered assistance by means of one utility, which might be usable in this problem - exchange 2007 edb recovery.