Dell 9010 no sound

[slimslob]

Re: Dell 9010 no sound

I wondered if that may be the case but wasn't able to find anything on it. That would explain a lot. Thanks, slim.

I had to replace a controller board because of a bad modem chip once. Could ping it or ARP it but could print or scan.

[rthonpm]

Re: Dell 9010 no sound

I wondered if that may be the case but wasn't able to find anything on it. That would explain a lot. Thanks, slim.

This is also why you want to check the audio status in the onboard diagnostics. If it doesn't work there, then the hardware is at fault.

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[BillyCarpenter]

Re: Dell 9010 no sound

This is also why you want to check the audio status in the onboard diagnostics. If it doesn't work there, then the hardware is at fault.

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So, I just went to the onboard diagnostics in bios and ran the audio test. It played 8 different tones via the internal speaker. Is that the one you're talking about?

[BillyCarpenter]

Re: Dell 9010 no sound

PS - I did the audio test on my Dell PC, not the problem machine. I just wanted to check it out.

[rthonpm]

Re: Dell 9010 no sound

So, I just went to the onboard diagnostics in bios and ran the audio test. It played 8 different tones via the internal speaker. Is that the one you're talking about?

That's the one...

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[BillyCarpenter]

Re: Dell 9010 no sound

That's the one...

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You mean that's all I had to do to determine it was or wasn't a hardware problem?

That makes me feel kinda dumb.


I will run that test on the problem machine tonight.

[rthonpm]

Re: Dell 9010 no sound

That's the whole point of diagnostic mode: it takes out the OS as a possible cause of the issue.

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[BillyCarpenter]

Re: Dell 9010 no sound

I ran the internal audio diagnostics on the problem machine and it worked. I heard the tones from the internal speaker. That means the likely problem is a corrupt operating system. I'm gonna try to repair it.

[slimslob]

Re: Dell 9010 no sound

I ran the internal audio diagnostics on the problem machine and it worked. I heard the tones from the internal speaker. That means the likely problem is a corrupt operating system. I'm gonna try to repair it.

Start with Sounds in Control Panel.

[BillyCarpenter]

Re: Dell 9010 no sound

I reinstalled Windows, drivers, bios and all updates. Still no sound. There's little doubt in my mind that this is a motherboard problem.

But I did plug the speakers into the monitor and now I have sound. Still no sound from rear or headphones and the RealTek drivers don't show up. The only drivers that are available are for the monitor.

[slimslob]

Re: Dell 9010 no sound

I reinstalled Windows, drivers, bios and all updates. Still no sound. There's little doubt in my mind that this is a motherboard problem.

But I did plug the speakers into the monitor and now I have sound. Still no sound from rear or headphones and the RealTek drivers don't show up. The only drivers that are available are for the monitor.

In Control Panel - Sound on the Playback tab does it show both the monitor and the speakers as available options with a check mark on the monitor? If so highlight the speakers and click Set Default. When I connect my TV to my laptop using HDMI in order to watch a YouTube movie on the larger screen, it automatically defaults the playback to the speakers on the TV, much better quality sound.

[rthonpm]

Re: Dell 9010 no sound

I reinstalled Windows, drivers, bios and all updates. Still no sound. There's little doubt in my mind that this is a motherboard problem.

But I did plug the speakers into the monitor and now I have sound. Still no sound from rear or headphones and the RealTek drivers don't show up. The only drivers that are available are for the monitor.

For the most part, that should be fine. It's not 1998 any longer: DisplayPort and HDMI both carry audio and video. The need for a headphone jack speaker set into a desktop is antiquated at this point and offers all of the drawbacks of an analogue device: static, poor connection, etc.

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[BillyCarpenter]

Re: Dell 9010 no sound

In Control Panel - Sound on the Playback tab does it show both the monitor and the speakers as available options with a check mark on the monitor? If so highlight the speakers and click Set Default. When I connect my TV to my laptop using HDMI in order to watch a YouTube movie on the larger screen, it automatically defaults the playback to the speakers on the TV, much better quality sound.

It only shows the monitor.

[BillyCarpenter]

Re: Dell 9010 no sound

For the most part, that should be fine. It's not 1998 any longer: DisplayPort and HDMI both carry audio and video. The need for a headphone jack speaker set into a desktop is antiquated at this point and offers all of the drawbacks of an analogue device: static, poor connection, etc.

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Hey, man, thanks for all of your help. I learned a lot from you on this.

[BillyCarpenter]

Re: Dell 9010 no sound

PS - Thanks to everyone for your help. I appreciate it.