scan to folder issue w/64bit windows 7

[Blazer1087]

All of you gave me a lot to absorb, thank you for all the ideas.

[Pendri]

It will put the document in a folder in the format you choose. TWAIN is basically a format like PDF, TIFF, or JPEG. If there is an application that requires it to be TWAIN, then you need the driver.

[Blazer1087]

thank you.......its getting hard to keep up with changes in technology. This place helps alot.

[wizardjimmy]

First of all, SMB is NOT a Windows protocol and Microsoft does not update SMB.
Second of all, SMB is acheived in Windows via Folder Sharing. Windows 7 moved away from folder sharing into Homegroups. You can access "Advanced Sharing" controls to 'emulate' folder sharing. HOWEVER, you will have to change some security settings before non-homegroup based systems can access these emulated SMB shares. In the Network and Sharing Center, click on "Change Advanced Sharing Settings" You will be presented with 2 main subheadings, Work and Home, and Public. Under the appropriate subheading (based on what type of network you are connected to) change the following;
1 - File Sharing Connections - select "Enable sharing for devices that use 40- or 56-bit encryption"
2 - Password Protected Sharing - set to "turn on password protected sharing"
3 - HomeGroup Connections - set to "Use user accounts and passwords to connect to other computers"

This will allow the devices to access the SMB shares in Windows 7. Remember the shared folder must have full privledges.

on step 2 - you may put it to turn off password protected sharing if your customer refuse to put a password...

also bear in mind some of the user may have changed their username without going through delete old-create new cycle... find out their old username using command prompt

[mojorolla]

Using Windows 7, if Windows Live Essentials is installed on that PC, it can knock out scans to a folder. You must remove ALL components of "Essentials". I have seen this only on Sharp machines but I figured it was worth mentioning.

[kronical]

It will put the document in a folder in the format you choose. TWAIN is basically a format like PDF, TIFF, or JPEG. If there is an application that requires it to be TWAIN, then you need the driver.

TWAIN is NOT a format, it is a protocol. TWAIN is used to "Pull" scan from a device directly into a software application. 64 bit TWAIN drivers are rare at best, however many 32 bit TWAIN drivers will work in a 64 bit OS as long as the software app you are using is 32 bit software. i.e. Photoshop 32 bit with a 32 bit TWAIN driver will work on a 64 bit OS.

[kronical]

on step 2 - you may put it to turn off password protected sharing if your customer refuse to put a password...

also bear in mind some of the user may have changed their username without going through delete old-create new cycle... find out their old username using command prompt

Yes you can, however this leaves your system wide open to intrusion, and as a field engineer and not the customers IT department, NOT a good idea.

[Blazer1087]

Its good to know all the options available so we can work with the cust. IT person to work out any issues, for me scanning set up is becoming a headache that we dont benifit from because our maint program only charges per copy, not per scan

[kronical]

Its good to know all the options available so we can work with the cust. IT person to work out any issues, for me scanning set up is becoming a headache that we dont benifit from because our maint program only charges per copy, not per scan

Yes this is definitely a new challenge for alot of service providers, some providers are working on adding a cost per scan rate to account for this. Currently we have a number of customers who are running thousands of scans per month while only outputting maybe a couple hundred pages. Sending faxes also falls under this challenge. Maybe forcing a transmission report for scans would help 'recover' the costs in the meantime.

[Herrmann]

BTW: as i stated in another Tread, if all else fails and you are tired of fuddling around with settings, take "Filezilla Server" (Freeware) and setup Scan to FTP, works like a charm for me

[DocuSystems]

If TWAIN scanning is a must due to the MFP, and RICOH hasn't released drivers supporting Win 7/64, then perhaps you can talk the customer into setting up an old PC on the network which is 32 bit and using it as a sort of "TWAIN file server". Certainly cheaper than upgrading the MFP if cost is their primary concern. They could put the server next to the MFP and use them together.

[kronical]

BTW: as i stated in another Tread, if all else fails and you are tired of fuddling around with settings, take "Filezilla Server" (Freeware) and setup Scan to FTP, works like a charm for me

Sure, but keep in mind you are on a customers computer on the customers network. Unless you have special priveledges with this customer, you really have no right to install any kind of app on their systems. Keep the legal restrictions in mind here.

[kronical]

If TWAIN scanning is a must due to the MFP, and RICOH hasn't released drivers supporting Win 7/64, then perhaps you can talk the customer into setting up an old PC on the network which is 32 bit and using it as a sort of "TWAIN file server". Certainly cheaper than upgrading the MFP if cost is their primary concern. They could put the server next to the MFP and use them together.

VERY few MFPs and scanners out there have any kind of 64-bit TWAIN drivers available. This is because, as mentioned before, TWAIN is an old outdated technology. I do agree however that sometimes you are stuck with TWAIN scanners in majority of consumer scanners.
Outside of this, take a note from Adobe - If your scanner does not support 64-bit TWAIN drivers, launch the 32-bit photoshop and use the 32-bit driver. Obviously this reference is directed at Photoshop users, however as long as the scanning application is a 32 bit application (Program Files x86) then it SHOULD work just fine with the 32 bit driver. Given that the driver itself will install on a 64 bit machine...

Otherwise, this is a very good suggestion.

[rthonpm]

For most newer models, Ricoh has released a WIA (Windows Image Acquisition) driver to replace TWAIN drivers. They are also available in x86 and x64 versions. It works through Windows and just allows it to talk directly to the machine.

[ignacio.cortez]

Re: scan to folder issue w/64bit windows 7

I second HERMANN, FileZilla FTP (Open Source) Server is my greatest ally, I have setup clients on Panasonic and KyoceraMita MFPs with Scan-to-FTP, I prefer this versus SMB, specially on Enterprise clients, since they change their password every so often (if scanning to local desktop) you'd have to change the password on the profile if on Server, no big deal, but I still prefer FTP.