samsung scx/clx scan to pc problem

[boyjorge]

good day to all,

i have problem with samsung machine recently with scan to pc. machine is connected to a network/workgroup with other pc connected. when i install the printer and scanner tothe pc, the machine is not detecting the pc's. i already disable the firewall when installing the driver.

Any set-up or setting to be done in the machine or pc? any help would be appreciated.

Thanks...

[blackcat4866]

Does this help?

[gilligan]

Re: samsung scx/clx scan to pc problem

Since this thread already exist... I'll hop in and say.

"No, it didn't help my problem."

I'm having the same problem. I have a CLX-6240fx and I've set it up every which way possible and I just can't get it to scan.

Shared the directory on the C drive (thought I don't think that's what they meant by "root". Set permissions for EVERYONE as FULL... even added those permissions to that user also just to make sure.

Tried IP as well as NET-BIOS name.

Scan and I get failed.

Nothing shows up and the scanner just says "sending" forever.

[boyjorge]

Re: samsung scx/clx scan to pc problem

i got the machine working but sometimes the user is disappearing in the scan to pc list...

[gilligan]

Re: samsung scx/clx scan to pc problem

I have two others in the same office working fine... just this one seems to give us problem.

Maybe I need to setup this guy on another system and see if it's a PC thing or a machine thing.

Users never disappear, just can't seem to get this guy scanning.

[IKOP_support]

Re: samsung scx/clx scan to pc problem

black cat,
do you have an updated version of that file you posted? this would have worked before i did the firmware update. but now the scan to smb requires me to have a domain name, but in this case im not in a domain, and also a smb server address, which can only be an ip address and not a host name. Furthermore the path required doesn't allow you to have any slashes as the start of the name. so if the path to my folder is
\\SUPPORT-IKOP\scans
it will not allow me to put this as my path.

i mean really this doesnt make any sense, in order for me to scan now i have to buy a server? setup a domain? and setup an smb server? how can they expect that from us?

sorry to go on a rant there but just know i understand your frustrations. i have emailed samsung hopefully i will get a response that is helpful.

[blackcat4866]

Re: samsung scx/clx scan to pc problem

black cat,
do you have an updated version of that file you posted? ...

No. That's the information I have.

... this would have worked before i did the firmware update. but now the scan to smb requires me to have a domain name, but in this case im not in a domain, and also a smb server address, which can only be an ip address and not a host name...

That is false. You have a place for a domain name, but it is not required for SMB communication. Just leave it blank.

... Furthermore the path required doesn't allow you to have any slashes as the start of the name. so if the path to my folder is
\\SUPPORT-IKOP\scans
it will not allow me to put this as my path...

This might be a problem if you were scanning to a Macintosh, but Windows does not require a fully qualified path. Start the path with the the shared folder, preferably on the root, followed by the subfolders. I am not aware of any change preventing use of host names. Even so, the IP address is always a better choice. If you need the folder to be visible in a specific folder create a shortcut (for example to the desktop).

i mean really this doesnt make any sense, in order for me to scan now i have to buy a server? setup a domain? and setup an smb server? how can they expect that from us?

It doesn't make sense because it's not true. All you need is a PC and a crossover cable to scan to SMB.

... sorry to go on a rant there but just know i understand your frustrations. i have emailed samsung hopefully i will get a response that is helpful.

The typical problems with SMB scanning are:
1) Port not available. On Windows 7 and Server 2008 Samsung's default port 139 remains blocked. Port 445 is available. If there is not a place to set port#, You can specify the port by entering the IP as follows: 192.168.0.200:445
2) Host name versus IP address. Even though the host name may resolve when pinging, there is no guarantee of getting through with SMB communication. Use the IP address.
3) Login/Password. Though I've heard from others that SMB communication can happen anonymously, without username and password, in my experience you'll have success with a login. It's hard to believe, but half the time end users cannot provide me with their username and password to the PC. The easiest solution is to set up a new user with your easy-to-remember password, like username: username and password: password. The PC does not need to be currently logged in with that login to be able to recieve SMB scans.
4) Sharing. Share your share folder to Everyone: full control. Under Security also share to Everyone.

The short answer: you'll have to try various combinations of the above suggestions to make it work. I don't know enough about your network arrangement to give more specific suggests. Just keep trying various combinations until you get it to work. There is no substitute for persistence. =^..^=

[Herrmann]

Re: samsung scx/clx scan to pc problem

same problem here, especially with the clx series... i must admit, that i have not much experience with this brand since we have taken it into our portfolio short time ago... i elude this problem using ftp transfer with filezilla server, but i am still interested in a smb solution.
if someone out there, who can enlighten me, i would be grateful.

[blackcat4866]

Re: samsung scx/clx scan to pc problem

If you'd like to PM me a screen shot of the SMB settings and path, I may be able to identify some problems.
But as you may already know, there is no general purpose set of settings. Each network situation is unique.

Persistence is the only way I know of. =^..^=

[IKOP_support]

Re: samsung scx/clx scan to pc problem

samsung address book smb.jpg
i think it's telling me that domain is a required field, lol. At any rate i finally got it working.

for the domain name i just put workgroup, for the path i had to guesstimate, since my ip was already 192.168.1.43, i had to assume the path would be the next part of a path e.g. 192.168.1.43\scans. so i just put

scans

and it freakin worked.

i prefer to use a name as my path when setting these up. If say i turn of any off all of the computers in an office and turn them back on at different times, the ip address of each computer might change. Thus creating a problem. Though i suppose it wouldnt be too much of a stretch to just set each computer to static ip, therefore answering my own question haha.

the path was the most confusing part, usually a shared folder path looks something like this... \\(computername)\(foldername)\ which is why it was so confusing to me. windows even tells you the path..
network path.jpg

but i digress, samsung i guess just does it quirky.

[Aries_1]

Re: samsung scx/clx scan to pc problem

That is false. You have a place for a domain name, but it is not required for SMB communication. Just leave it blank.

Just an FYI - some firmware ago, the web interface now requires you to put SOMETHING in that field. I found that putting "banana" in the field does not affect scanning.

[IKOP_support]

Re: samsung scx/clx scan to pc problem

hahahaha, how do i like your post.

Yes, i found that true as well.. it doesn't matter what you put as long as you put 'something' in there.

[ddude]

Re: samsung scx/clx scan to pc problem

hahahaha, how do i like your post.

Yes, i found that true as well.. it doesn't matter what you put as long as you put 'something' in there.

is 'something' capitalized, or will lowercase work?

[dickierock]

Re: samsung scx/clx scan to pc problem

I too have expierienced this issue of users disappearing from a couple of 6345's.Its nothing major,just am curious as to why it happens,I presume its network issue,?

[IKOP_support]

Re: samsung scx/clx scan to pc problem

I find that the Samsung Universal Scan Driver works, yes i said WORKS. Despite that the scanner driver for my scanner on the website doesn't work for anything, the universal scan driver is able to find my printer and allow it to work with any scanning program i want to use it with (Vuescan, Paperport), even the smarthru program!

Amazing, i never thought Samsung would make software that actually worked.