Bizhub 363 Scan to email

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  • cadkins
    Technician
    • Apr 2010
    • 34
    #1

    Bizhub 363 Scan to email

    I have a customer that has a BH363 and we were setting up scan to email through their 2003 Exchange server.

    The scan errors out with the description "Forward TX Error". What does this error mean? Looking through the tech site, it says that this is caused when authentication is turned on and is not needed. However, we didn't have authentication on to begin with.

    We used multiple accounts that are valid. We tried SMTP authentication, we turned it back off, nothing worked. Logs of the exchange server didn't show anything being rejected.

    We did set up LDAP and it did find the email address and such just like it should, but still nothing. So I know the settings are correct. We tried the IP of the exchange server, we tried the host name. Nothing changed.

    Any suggestions???

    Thanks in advance!
    Tags: bizhub, customer, email, forward, pulled, scan, scan to email, server, set, setting, tech
    • richd
      Technician
      • Aug 2009
      • 49
      #2
      Is relay turned on in the exchange settings ?

        Comment

        • cadkins
          Technician
          • Apr 2010
          • 34
          #3
          Re: Bizhub 363 Scan to email

          Originally posted by richd
          Is relay turned on in the exchange settings ?

          yes

            Comment

            • jeffreyclay
              Technician
              • Sep 2008
              • 43
              #4
              Re: Bizhub 363 Scan to email

              Setup an account on the mail server for the copier to make it a known user to the network.

                Comment

                • cadkins
                  Technician
                  • Apr 2010
                  • 34
                  #5
                  Re: Bizhub 363 Scan to email

                  Originally posted by jeffreyclay
                  Setup an account on the mail server for the copier to make it a known user to the network.
                  We tried that as I stated that in my original post.

                    Comment

                    • Mr Spock
                      Vulcan Inventor of Death

                      1,000+ Posts
                      • Aug 2006
                      • 2064
                      #6
                      Re: Bizhub 363 Scan to email

                      Setup an open relay for the copier's ip address in exchange. This is different then logging into the server to send the emails. Also if the exchange is not seeing any activity then the copier is not seeing the server.
                      And Star Trek was just a tv show...yeah right!

                        Comment

                        • cadkins
                          Technician
                          • Apr 2010
                          • 34
                          #7
                          Re: Bizhub 363 Scan to email

                          we have already added the machines IP to allow it to relay through the Exchange server.

                          The machine is seeing the exchange server because we also set up LDAP to test and it worked just fine. Pulled back the info with the users and email addresses and such.

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