Fiery receives jobs but doesn't process them.

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  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299
    #1

    Fiery receives jobs but doesn't process them.

    The subject line says it all - the jobs from the PC get to the Fiery, but when trying to process them, nothing happens.

    Any clue on this? Or should I grab the fiery software for this one?
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!
    Tags: fiery, job, jobs, line, one, printing, process, receives, software
    • ptrflrs
      Glorified Parts Swapper

      100+ Posts
      • Dec 2010
      • 192
      #2
      Re: Fiery receives jobs but doesn't process them.

      internal or external fiery? do u have accounts setup? r u printing to the hold queue? try checking the queues in command workstation or sending a job from command workstation or a different driver.
      jesus loves you! (everyone else thinks you're an assh*le)
      street cred: CompTIA A+ & Network+ Certified; Konica Minolta Gold Seal x2,
      Konica Minolta Outward ASSociate, Ricoh, Sharp, Lexmark trained

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        • bojans
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1313
          #3
          Re: Fiery receives jobs but doesn't process them.

          I don't know which model you talking about, but Anytime this happen on Xerox Fierys, just reload software and everything will be fine.

            Comment

            • Hemlock
              Trusted Tech

              250+ Posts
              • Dec 2009
              • 432
              #4
              Re: Fiery receives jobs but doesn't process them.

              Anytime this happen on Xerox Fierys, just reload software and everything will be fine.
              Dear god, this reminds me of a former coworker. Any blip of any kind that he couldn't fix, on either the machine or the Fiery, resulted in taking the customer down for hours to reload. This was on an Oce, so the machine OS took as long (or longer) than the Fiery did.

              But yeah - model of machine, OS on the user end, Fiery model, type of job (.pdf? .doc?) are all necessary to at least get us into the ballpark.
              “Anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that 'my ignorance is just as good as your knowledge.'” (Isaac Asimov)

                Comment

                • MaineCopyTech
                  Technician
                  • Aug 2011
                  • 11
                  #5
                  Re: Fiery receives jobs but doesn't process them.

                  Could be sys software but a few things to check...

                  Are the Queue's published? Direct and hold can be turned off but if "print" is off that will happen.
                  Is Windows printing enabled? Disabling Windows printing will have same symptom even if you're not using the SMB port.
                  Is port 9100 enabled?
                  Maybe try a clear server?

                  Am I correct assuming this happens from multiple PC's? So definitely a Fiery issue?

                    Comment

                    • mrwho
                      Major Asshole!

                      Site Contributor
                      2,500+ Posts
                      • Apr 2009
                      • 4299
                      #6
                      Re: Fiery receives jobs but doesn't process them.

                      Thanks for your feedback. It appears to be working now, although I still didn't have the chance to question the customer as to what he did to make it work.

                      I told him to try a Clear Server but it didn't work at first - I'm assuming it started working after he did a reboot.

                      I'll keep you posted.

                      Thanks and cheers!
                      ' "But the salesman said . . ." The salesman's an asshole!'
                      Mascan42

                      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                      Ibid

                      I'm just an ex-tech lurking around and spreading disinformation!

                        Comment

                        • Herrmann
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jan 2006
                          • 792
                          #7
                          Re: Fiery receives jobs but doesn't process them.

                          always keep in mind, that you have your printer connection configured as LPR port (if not availible, you have to add printing service for unix in windows software) and name the printer queue "print" to facilitate the correct allocation of the print job
                          If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

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