Trouble scanning to email - Canon IR2525

[Guest]

Hey all,

I'm the unofficial "office IT tech" being that I'm the only one in the office under 50 yrs old, and I'm having some trouble with our network printer/scanner/copier.

I'm able to scan to a folder on each person's networked computer, but for some reason I can't send scans to email, which I need to be able to do for people who need documents in the field. This is especially strange, because prior to moving to our new office, I was able to do this easily.

Is there any troubleshooting tips you could point me towards to figure out why I can't send to email? The only thing I can think of is that we use Clearwire internet, and I'm wondering if the copier can access the network, but not the internet because Clearwire wants a password or something the first time you connect.

Thanks in advance for your help.

[JNW_Engineer]

Re: Trouble scanning to email - Canon IR2525

After thinking about it some more, if anyone just knows how to check for internet connectivity on an IR2525 machine, that would probably be all I need. If someone can just help me get it online, I think it will work.

I'm plugged directly into my Clearwire router, and can see the printer on the network, but I think it's just unable to connect to the internet.

Any/all suggestions appreciated.
Thanks.

[JNW_Engineer]

Re: Trouble scanning to email - Canon IR2525

Just to close this thread / help anyone who comes across this issue, I wanted to let everyone know that the issue has been resolved.

Since we changed office locations and internet providers, the DNS settings on the machine were incorrect. I was able to fix the problem by getting the new DNS settings via the command prompt and typing "ipconfig/all" and finding the DNS number in the resulting information display. I then went into the copier and went to "Additional Functions > System Settings > Network Settings > TCP/IP Settings > IPv4 Settings > DNS Server > DNS Server Address Settings" and then matched the DNS Primary address to the one shown on my computer. Easy as pie!

Hope this helps someone in the future.
Thanks.

[ddude]

Re: Trouble scanning to email - Canon IR2525

I am glad that you had gotten this sorted out- I hope your explanation can help someone in the future. I wish that everyone would post the solution once it is found, as it closes the chapter and will most definitely help the next person that is faced with a similar problem. Asking for help is what builds our forum here, but posting the answer is what strengthens our foundation.
Thanks again.

ddude

[JNW_Engineer]

Re: Trouble scanning to email - Canon IR2525

I am glad that you had gotten this sorted out- I hope your explanation can help someone in the future. I wish that everyone would post the solution once it is found, as it closes the chapter and will most definitely help the next person that is faced with a similar problem. Asking for help is what builds our forum here, but posting the answer is what strengthens our foundation.
Thanks again.

ddude

You're welcome! I participate in a few forums here and there, and I always appreciate it when someone manages to close a thread.

I did forget to mention in my solution that the power on the printer must be cycled in order for the changes to take effect.

Thanks for the feedback.

[MFPTech]

Re: Trouble scanning to email - Canon IR2525

What other forums do you use please?

Thanks

[JNW_Engineer]

Re: Trouble scanning to email - Canon IR2525

What other forums do you use please?

Thanks

None having to do with printers/copiers, lol. Mostly just hobbies/discussion forums.