This one's for you network guys ...

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23008
    #16
    Re: This one's for you network guys ...

    Funny how the copy techs stepped up, yet the network professionals are strangely silent.
    Are we talking about professional secrets here? Let the copy techs stumble around in the dark for a while. Maybe it will buy us some time until we can fix it.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

      Comment

      • Hansoon
        Field Supervisor

        Site Contributor
        2,500+ Posts
        • Sep 2007
        • 3385
        #17
        Re: This one's for you network guys ...

        yet the network professionals are strangely silent.
        DO we have those here?



        Hans
        “Sent from my Intel 80286 using MS-DOS 2.0”

          Comment

          • copres
            Technician

            Site Contributor
            • May 2011
            • 41
            #18
            Re: This one's for you network guys ...

            Originally posted by blackcat4866
            Funny how the copy techs stepped up, yet the network professionals are strangely silent.
            Are we talking about professional secrets here? Let the copy techs stumble around in the dark for a while. Maybe it will buy us some time until we can fix it.

            =^..^=
            Actually I was told about faulty cables from new surge protectors by IT tech from Konica/Minolta. Her exact words were "try to use old customer own cables as these are giving us all kinds of problems". I was delivering and installing new equipment for them at that time. I have not heard about that myself in a long time too, this problem may be recent development as manufacture changed vendors in an attempt to cut costs to save money... I am for using surge protectors as they do work in not only protecting copiers from lightnings and such but also in reduction of weird service calls.

              Comment

              • NeoMatrix
                Senior Tech.

                2,500+ Posts
                • Nov 2010
                • 3513
                #19
                Re: This one's for you network guys ...

                Originally posted by blackcat4866
                Funny how the copy techs stepped up, yet the network professionals are strangely silent.
                Are we talking about professional secrets here? Let the copy techs stumble around in the dark for a while. Maybe it will buy us some time until we can fix it.

                =^..^=
                Don't know for sure if this is relevant.
                I had a (Ricoh) MP1600 where the customer was getting random jibber on the fax and scanning.
                I found out they where using one teleco line into the building with both phone and broadband on the one line. This is common in Australia. However the customer removed the phone-line broadband filter splitter box from the end for the teleco line. When removed, this allows broadband communications to interfere directly with the voice/fax communications at the same time. Normally the broadband will not interfere with fax and voice comms if the filter unit is insitu in the phone line.

                I have had these broadband filter boxes fail and they needed replacing.

                Does your current problem carry both phone(telephony) and broadband down the same cabling ?

                Could it be something simple like a bent pin touching inside an RJ45 connector ?
                Inauguration to the "AI cancel-culture" fraternity 1997...
                •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 23008
                    #20
                    Re: This one's for you network guys ...

                    Originally posted by NeoMatrix
                    Does your current problem carry both phone(telephony) and broadband down the same cabling ?
                    They do, but it's VOIP. Do you think there could be some sort of crosstalk?

                    Originally posted by NeoMatrix
                    Could it be something simple like a bent pin touching inside an RJ45 connector ?
                    With two cables within the same building and IP range having the same symptoms, I'm thinking that's unlikely. But it's something I hadn't thought of. I've come across this on RJ11 (phone) jacks, which get even more abuse than the network connections. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                      Comment

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