Canon IR 2525 Print n/w stopped pinging. (Customer says after bldg. power failure)

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935

    #1

    Canon IR 2525 Print n/w stopped pinging. (Customer says after bldg. power failure)

    Won't print from work station, won't ping, Changed some network cables and it started working, Then messed with the cables again (ran through power surge box) and it quit working (Put back, still n/w). Everything on the controller board seems to work... fax etc. (Red led is on).
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22909

    #2
    Re: Canon IR 2525 Print n/w stopped pinging. (Customer says after bldg. power failur

    I'd connect my laptop to the printer via crossover, then start a continuous ping and let it go for a few minutes. If it stays connected, and you can print from your laptop, you're done. It's a network issue. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387

      #3
      Re: Canon IR 2525 Print n/w stopped pinging. (Customer says after bldg. power failur

      it still might have surged power through that network port and fried the circuit. I would do as blackcat suggest and test with your laptop, but if you still have the same issues I would prepare the customer for a charge. Not only for your time spent, but for the board and future time spent repairing it.
      Accidents don't just happen. They must be carelessly planned.

      Comment

      • mramlawi
        Senior Tech

        500+ Posts
        • Jul 2011
        • 838

        #4
        Re: Canon IR 2525 Print n/w stopped pinging. (Customer says after bldg. power failur

        I agree with blackcat & teckat also so coo eect it directly to laptop then try
        Distinguished road makes you jewel in rough

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        • Doug James
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2012
          • 935

          #5
          Re: Canon IR 2525 Print n/w stopped pinging. (Customer says after bldg. power failur

          THANKS EVERYONE SOOO MUCH FOR YOUR HELP !!!Will do.. (I am not much of a computer tech and your feedback is so helpful...

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