KM-5050 Scan to SMB Error 2101

[Claudio]

Hello everyone,
I have a KM-5050 with firmware version 2GR_2000.014.028 2007.11.02,
Print works ok.
Trying to hook it up to scan to a folder (via SMB) on Windows Server 2008 R2 Data Center.
Scan to email is also working. I have tried using the hostname and IP address. The username and password is also a domain admin account.
For testing, when hooking it up to an individual laptop, the scan to SMB folder works ok.
Is there any suggestion anyone may know about to get this working?
Is my firmware the culprit?
Thanks in advance for your help.
Claudio

[Kidaver]

Re: KM-5050 Scan to SMB Error 2101

I remember seeing something like this before. When you put in the username info you need to add the domain info as well...I for the life can't remember where I saw this but I'll look around in some stuff I have around and see if I can find it...

update found the info in the Kyocera Scan to SMB(PC) set up guide...check this

Check the information in “domain name\user name” format for logging onto Windows.
1 Press the Ctrl-Alt-Delete key combination on the
keyboard.
2 Check the Logon Information that appears on the
Windows Security window. In the sample window
below, “ABCDNET\james.smith” corresponds to
“domain name\user name”.
(Example: ABCDNET\ james.smith)

[JR2ALTA]

I think 2101 implies a firewall/anti virus issue

[blackcat4866]

Re: KM-5050 Scan to SMB Error 2101

You can get 2101 for a hostname IP issue, or a login/password issue. Either one.

For the sake of diagnosis, I'd suggest creating a new user with a new known password, and new admin properties. Most times it's login/password related, even if you can log in to the PC/server with this info sometimes it won't work from the MFP. Many times this has resolved 2101 errors. =^..^=

[Masterchief]

Re: KM-5050 Scan to SMB Error 2101

I think 2101 implies a firewall/anti virus issue

[Claudio]

Re: KM-5050 Scan to SMB Error 2101

Thanks guys for your inputs....customer's IT will be reviewing your suggestions to see if they can get it to work.
I am not at this site today, but if I get feed back, I will post the resolve. Have a great weekend.

[whyme]

Re: KM-5050 Scan to SMB Error 2101

You could also try pointing at hostname:445

eg Hostname 192.168.1.1:445, can sometimes solve a 2101 server connect error.

[Venom]

Re: KM-5050 Scan to SMB Error 2101

By the way: that isn't the most current firmware...ver 2.45a is....not that it would really make a difference with your issue

[blackcat4866]

Re: KM-5050 Scan to SMB Error 2101

By the way: that isn't the most current firmware...ver 2.45a is....not that it would really make a difference with your issue

Agree. AFAIK none of the firmware versions had any bugs regarding scanning. =^..^=

[Dougtech]

Re: KM-5050 Scan to SMB Error 2101

server 2008 - change the SMB from port 139 to port 445 --139 will not work without IT setting it up to work.
if still no go
can try username variation as well-- USERNAME@domain(.local or .com or whatever) or DOMAIN\USERNAME

I have had customers give me bad info (they forgot they "change" their password), get to one of their PC and try to login using the info given - if it works it's probably one of the above.

My 2 cents...

[andresbutiong]

Re: KM-5050 Scan to SMB Error 2101

Hello everyone,
I have a KM-5050 with firmware version 2GR_2000.014.028 2007.11.02,
Print works ok.
Trying to hook it up to scan to a folder (via SMB) on Windows Server 2008 R2 Data Center.
Scan to email is also working. I have tried using the hostname and IP address. The username and password is also a domain admin account.
For testing, when hooking it up to an individual laptop, the scan to SMB folder works ok.
Is there any suggestion anyone may know about to get this working?
Is my firmware the culprit?
Thanks in advance for your help.
Claudio

do you try the firewall off?try to off the firewall of computer, this is blocking the file while you send a document into your destination

[Jude]

Re: KM-5050 Scan to SMB Error 2101

This has resolved my issues with SMB in the past.