Bizhub c284 wont print without restarting machine

[patk]

We have a strange network issue.

Customer has bizhub c284 and complains that when printing, nothing comes out of the machine until they switch machine on and off. Customers IT support has monitored machine and says that machine regularly becomes unresponsive and web interface goes down.

The machine has worked perfectly on the customers network until a few weeks ago and the customers IT support say that nothing has changed. We have replaced HDD, memory DIMMs and switched off SNMP on TCP/IP Port monitor.

We removed the machine and set it on our network and it performs perfectly. No printing issues, no hangups and we have also monitored the web-interface which has 100% uptime. This over a period of 10 days. we return the machine and it has the same problems again almost immediately.

So it sounds like a network problem- except that a bizhub c280 setup in place of the c284 has had no issues on the customers network.

Would be grateful for any ideas on what this could be.

Cheers
Pat

[patk]

Re: Bizhub c284 wont print without restarting machine

Yes did that

Cheers
Pat

[emujo]

Re: Bizhub c284 wont print without restarting machine

Try updating firmware to A9. There was a problem with SSDP that was giving symptoms like this. You can try just disabling the service via the web interface just to see if it makes a difference. Also, you may get more responses if you re-post your question in the KM forum. Emujo

[dickierock]

Re: Bizhub c284 wont print without restarting machine

Get their IT people to check the firewall settings on their network.Had something that sounds very similar with a c203. The machine would print initally then go dead on the network.It printed fine using a laptop and crossover cable.It turned out to be their firewall causing the issues.

[qbert69]

Re: Bizhub c284 wont print without restarting machine

"Link Flapping" on the Switch/Router port???

[slimslob]

Re: Bizhub c284 wont print without restarting machine

Try connecting another printer on the same network cable. If the other printer does the same thing, they need to replace the network switch. I had this same problem with a Ricoh a couple of months ago.

[blackcat4866]

Re: Bizhub c284 wont print without restarting machine

This is really common with Konica Minolta GigaBit/second capable printers, when installed on a 100MBs network. The fix is to change from Auto Connection Speed to a manually selected 100MBs. =^..^=

[TheOwl]

Re: Bizhub c284 wont print without restarting machine

This is really common with Konica Minolta GigaBit/second capable printers, when installed on a 100MBs network. The fix is to change from Auto Connection Speed to a manually selected 100MBs. =^..^=

This is exactly what I would be doing.

[JustManuals]

Re: Bizhub c284 wont print without restarting machine

This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:

http://www.justmanuals.com

paul@justmanuals.com

[supertype]

Re: Bizhub c284 wont print without restarting machine

has anyone checked for another machine or device that's capturing the copiers IP address?

Ping the IP address of the copier and unplug its network connection, wait for a bit and see if it starts pinging again.

try setting it up above the DHCP range if its not already.

[Doclogic]

Re: Bizhub c284 wont print without restarting machine

We have a strange network issue.

Customer has bizhub c284 and complains that when printing, nothing comes out of the machine until they switch machine on and off. Customers IT support has monitored machine and says that machine regularly becomes unresponsive and web interface goes down.

The machine has worked perfectly on the customers network until a few weeks ago and the customers IT support say that nothing has changed. We have replaced HDD, memory DIMMs and switched off SNMP on TCP/IP Port monitor.

We removed the machine and set it on our network and it performs perfectly. No printing issues, no hangups and we have also monitored the web-interface which has 100% uptime. This over a period of 10 days. we return the machine and it has the same problems again almost immediately.

So it sounds like a network problem- except that a bizhub c280 setup in place of the c284 has had no issues on the customers network.

Would be grateful for any ideas on what this could be.

Cheers
Pat

Hi Pat did you come right here and if so how, we have the same problem?

[patk]

Re: Bizhub c284 wont print without restarting machine

Hi

Yes- machine is back at customers 10 days no problems.

We switched machine from Auto 10/100/1000 to Auto 10/100. (The bizhub C280 that we loaned them only auto negotiates at 10/100 even though it has Gigabit ability)

we suspect that the problem is with the Cisco network switch, maybe an auto update on it- See my full update in the Konica Minolta forum

Cheers
Pat

[blackcat4866]

Re: Bizhub c284 wont print without restarting machine

Congratulations. =^..^=

[douglasdouglasv]

novell

If they use novell the machine and novell server must be within 5 minutes on their clocks or it won't print.