not printing

[margic brian]

hi friends,

am working on a ricoh mpc3500 and i have failed to get it to work on the LAN network,
for starters when i ping the copier i get the message ' request timed out' ,the ip address, subnet and gate way are all put correctly in the machine now the the thing that scares me is that when i print out configuration test print or copy, it shows a different ip address subnet and gate way apparently set by the previous owner of the copier. (the copier address are specified not on dhcp)

i hope you guys will understand my question and help me out if so thanks in advance

[ruben]

Re: not printing

Do a memory clear on Printer and NCS, then re-input the IP address values. If it still doesn't take, you may have a faulty controller; try to eliminate it by connecting directly to the copier.

[blackcat4866]

Re: not printing

If you're not that familiar with networks, the safest way is to enable DHCP, then power Off/On. Once an address has been selected, save it as the static address.

If you're more familiar, you might connect your laptop to the network cable. Open the Command Prompt then enter: ipconfig/all then Enter. From this information you can identify the IP range (for example: 192.168.0.xxx). Then open NetScan, enter the appropriate IP range (for example 192.168.0.1 to 192.168.0.254), then Start Scanning. NetScan will identify all the used IP addresses. Seeing this list you can be sure to select an unused address. To avoid duplicating an address that might be handed out by DHCP, I usually select a high address, above 240 (for example: 192.168.0.241). Enter it as a static IP address into your MFP. Power the MFP Off/On to lock in the address.

=^..^=

[slimslob]

Re: not printing

Don't forget the obvious. Start with making certain that you have an active network connection.

[qbert69]

Re: not printing

Print out a network status page and make sure that the ip address range was not limited by the previous owner....many times this is done for security purposes!...I have before had to go in through telnet using a crossover cable and clear the ip address range!

http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001036/0001036377/view/netsys/int/0121.htm

[margic brian]

Re: not printing

Do a memory clear on Printer and NCS, then re-input the IP address values. If it still doesn't take, you may have a faulty controller; try to eliminate it by connecting directly to the copier.

it prints with usb

[margic brian]

Re: not printing

once again thanks for all your support through your ideas and i have applied some and solved the problem but yet another developed showing me that the printer copier is offline yet my connections are ok i can ping the copier, except cant view it via web monitor using the the display it shows the that the machine is online what could have developed further?

[Eric1968]

Re: not printing

USB-printing is completely different than printing using TCP/IP. Go to Devices and Printers (That's if you're using Windows) and see if "Off-line Prining" is selected (Double-click on the printer). Make sure Off-line Printing isn't enabled. Also check the Printer Properties - Ports and check if the port is set to the correct IP-Adress.

[margic brian]

Re: not printing

USB-printing is completely different than printing using TCP/IP. Go to Devices and Printers (That's if you're using Windows) and see if "Off-line Prining" is selected (Double-click on the printer). Make sure Off-line Printing isn't enabled. Also check the Printer Properties - Ports and check if the port is set to the correct IP-Adress.

eric thanks for the reply, its true usb is different from tcp/ip, the printer port is ok and i double checked it

[Eric1968]

Re: not printing

If you're customer is working "In the Cloud" then it's possible that you can't access the machine using a browser. You have to ask the IT-guys to install the printer drivers for you.

[margic brian]

Re: not printing

If you're customer is working "In the Cloud" then it's possible that you can't access the machine using a browser. You have to ask the IT-guys to install the printer drivers for you.

its the IT guys who called me cause they are also puzzeled not knowing whats going on

[Eric1968]

Re: not printing

its the IT guys who called me cause they are also puzzeled not knowing whats going on

If you can connect the machine to a laptop or PC by a cross-over cable and let it print, then you can forward the problem to the IT-guys. then it's their problem...

[slimslob]

Re: not printing

Check the setting of SP5985-001. It should be set for 1. As for the "Off Line", go to the port tab in the driver properties. Click "Configure Port" and uncheck the box next to SNMP Status Enabled". If the computer sends a SNMP status to the copier and does not get a response back within a set time limit, the computer assumes that the printer is off line.