Help Please Windstream guy messed up my network.

[The clk man]

The Windstream guy came in and unplugged my router and threw it in the corner and plugged all my stuff into his Windstream router. The internet works great, but my Canon c ir3380i and my HP laser printer won't work on the network. I have been down for several days. I have a small printing and sign shop in the middle of nowhere and I really need to get thing running again. any help would be greatly appreciated.

[Athlontini]

Re: Help Please Windstream guy messed up my network.

Have you reset the default gateway address on each machine? Kind of important...

[BSGINC]

Re: Help Please Windstream guy messed up my network.

The Windstream guy came in and unplugged my router and threw it in the corner and plugged all my stuff into his Windstream router. The internet works great, but my Canon c ir3380i and my HP laser printer won't work on the network. I have been down for several days. I have a small printing and sign shop in the middle of nowhere and I really need to get thing running again. any help would be greatly appreciated.

When you change out routers the IP Addressing scheme usually changes as well, you will need to ascertain the IP address your PC's are now on and update the NIC interface in your Canon to match that scheme. IP address, subnet mask and Gateway or else nothing will work.

[Tonerbomb]

Re: Help Please Windstream guy messed up my network.

BSGINC is right on!! the windstream guy, or any other phone co guy doesn't care about your in house network. The only thing they care about is your internet working............. Your ip scheme has changed and you will have to match the machines ip to the new scheme, and change your print driver port on your pc's............

[slimslob]

Re: Help Please Windstream guy messed up my network.

The only thing that you should have to do is contact Windstream and complain that none of the fixed IP devices on your local network work since their installer disconnected your previous router. They need to come out and reconfigure their router to your previous subnet. One thing to check is if Windstream gave you public IPs instead of private. If this is the case, you might be able to disconnectthe local network from the Windstream router, connect your old router to the Windsteam using it as you DSL/Cable modem, and connect your local network back to your router. You should then have Windstream reconfigure their device as a bridge and not a router.

[The clk man]

Re: Help Please Windstream guy messed up my network.

BSGINC is right on!! the windstream guy, or any other phone co guy doesn't care about your in house network. The only thing they care about is your internet working............. Your ip scheme has changed and you will have to match the machines ip to the new scheme, and change your print driver port on your pc's............

The ip,gateway was different on the canon. I changed it and went to print and got this message on one mac

[The clk man]

Re: Help Please Windstream guy messed up my network.

BSGINC is right on!! the windstream guy, or any other phone co guy doesn't care about your in house network. The only thing they care about is your internet working............. Your ip scheme has changed and you will have to match the machines ip to the new scheme, and change your print driver port on your pc's............

How do I change the print driver port. btw I'm on an imac.

[Tonerbomb]

Re: Help Please Windstream guy messed up my network.

I'm not the best MAC guy, but if your connected to the printer via tcp/ip you need to change the connection ip address for the printer. If it's apple talk/rendezvous make the MAC look for the printer............................

[The clk man]

Re: Help Please Windstream guy messed up my network.

I'm not the best MAC guy, but if your connected to the printer via tcp/ip you need to change the connection ip address for the printer. If it's apple talk/rendezvous make the MAC look for the printer............................

I have, but the problem I have now is that it says that I need the canon ir3380i software before I can print, I can't find this software anywhere, any thoughts?

[Iowatech]

Re: Help Please Windstream guy messed up my network.

Anywhere is a really large place, does it include the original software that came with the machine? Or Canon's public support site ( Canon U.S.A. : Support & Drivers )?
Sorry if you've tried that before. It stinks that I can't see your machine and already know stuff like that.

[The clk man]

Re: Help Please Windstream guy messed up my network.

Anywhere is a really large place, does it include the original software that came with the machine? Or Canon's public support site ( Canon U.S.A. : Support & Drivers )?
Sorry if you've tried that before. It stinks that I can't see your machine and already know stuff like that.

I checked canon's site and it didn't have the software, I guess because it's such an old machine, I think it's a 2000 model the local dealer sold it to me as a 3 year old copier 3 years ago which would have made it an 2008 model. I stopped paying for it when I saw the manufacture date on the back of the machine. I told them that I'm ready to go to court when they are. Haven't heard from them in over a year. Anyways I can't find the software antwhere and on my other mac which is also on the network, it says "Cannot find output destination error-3150.

[wseyller]

Lol sorry but this happens all the time. Customer changes their ISP and don't realize the impact this creates with networked printers. Normally computers dynamically obtain their IP address from the router so when your ISP puts a new router in it doesn't affect computer that get their network address dynamically. Printers normally are using a static IP address so that it never changes otherwise your print drivers would fail to connect to a printer that has changed its IP address. When I get called out to fix this I have to configure the printer to be on the same subnet as the new network. This means a new IP address and also changing the gateway and possibly the subnet mask, DNS servers. Then I have to change the port on the print driver for all computers to reflect the new IP address.

On your Mac if you had the driver install once before it should still have the proper ingredients already. I suggest removing the old printer and then add a new one using IP.address method or TCP/IP. Type in the new IP address for the printer and then select the driver by using selecting "other software". I think that is what you choose though it may vary depending on the OS version. This should show you a list of drivers available. It will have a search bar that you can filter the correct driver you need. Try keywords like Canon or the model number. Being that you had that driver before it should still be in that list to choose from.

Sent from my DROID BIONIC using Tapatalk

[slimslob]

Re: Help Please Windstream guy messed up my network.

Lol sorry but this happens all the time. Customer changes their ISP and don't realize the impact this creates with networked printers. Normally computers dynamically obtain their IP address from the router so when your ISP puts a new router in it doesn't affect computer that get their network address dynamically. Printers normally are using a static IP address so that it never changes otherwise your print drivers would fail to connect to a printer that has changed its IP address. When I get called out to fix this I have to configure the printer to be on the same subnet as the new network. This means a new IP address and also changing the gateway and possibly the subnet mask, DNS servers. Then I have to change the port on the print driver for all computers to reflect the new IP address.

On your Mac if you had the driver install once before it should still have the proper ingredients already. I suggest removing the old printer and then add a new one using IP.address method or TCP/IP. Type in the new IP address for the printer and then select the driver by using selecting "other software". I think that is what you choose though it may vary depending on the OS version. This should show you a list of drivers available. It will have a search bar that you can filter the correct driver you need. Try keywords like Canon or the model number. Being that you had that driver before it should still be in that list to choose from.

Sent from my DROID BIONIC using Tapatalk

I have customers with server installed data base application that require a fixed IP on the server. If the subnet is changed, the software company has to come in and reconfigure the data base server for the new subnet and the workstation software for the new server IP address. They frequently do not include these type changes in their support agreements. When ever possible, I either change the router settings myself or, if the ISP will not provide the password for the router, have them change the router setting to match what was there before.

I do have customers where I have had to set their Ricoh color MFP to DHCP and the computers to print using the NetBios name instead of the IP address. This way I don't have to go out every time they decide to replace their router or they have a teenage son or daughter who decide to change the subnet to match what they have at home, dorm, etc so their laptop works with out having to change it. Works ok for Windows, but have tried it yet on MAC.

[The clk man]

Re: Help Please Windstream guy messed up my network.

The windstream guys came out and got the mac and the copier on the same page. but i am still getting this error " Canon URF II Printer DRiver " Cannot find output destination. Check power connection. maker sure the printer is switched on. -3150.

[The clk man]

Re: Help Please Windstream guy messed up my network.

Lol sorry but this happens all the time. Customer changes their ISP and don't realize the impact this creates with networked printers. Normally computers dynamically obtain their IP address from the router so when your ISP puts a new router in it doesn't affect computer that get their network address dynamically. Printers normally are using a static IP address so that it never changes otherwise your print drivers would fail to connect to a printer that has changed its IP address. When I get called out to fix this I have to configure the printer to be on the same subnet as the new network. This means a new IP address and also changing the gateway and possibly the subnet mask, DNS servers. Then I have to change the port on the print driver for all computers to reflect the new IP address.

On your Mac if you had the driver install once before it should still have the proper ingredients already. I suggest removing the old printer and then add a new one using IP.address method or TCP/IP. Type in the new IP address for the printer and then select the driver by using selecting "other software". I think that is what you choose though it may vary depending on the OS version. This should show you a list of drivers available. It will have a search bar that you can filter the correct driver you need. Try keywords like Canon or the model number. Being that you had that driver before it should still be in that list to choose from.

Sent from my DROID BIONIC using Tapatalk

I did that and installed the drive. But when I get ready to use the drive, it says that I have missing software that needs to be installed and I can't can't find that software for the life of me, do you know where I can find it?