Konica minolta Email issue

[emujo]

This may belong in the KM forum, but wanted a broader audience to see if I can get an answer...New C554e, version G9 function ver 6. Email settings copied over from older C554 (non-E), along with all other network settings. Put the MFP in DHCP to allow import of old one touch data, and all is well. Tested scan to email and MFP works perfectly. Now it's time for driver update, so I put MFP back in original static IP and setup all the drivers, again no issue. Go to instruct users how to use one touch buttons and I get a "server connect error". About 1/2 hour of trouble shooting gets me nowhere, so I put the MFP back in DHCP and presto, Email works again. Back to original static IP and "server connect error".

They are using *****-***.mail. protection.outlook.com, port 25, no authentication. Smaller 25E sitting across the hall works just fine with same settings. I think it's a DHCP issue and the rep has this IP tied to the original MFPs mac address, but he says no, they don't use reservations. Any ideas? TIA EMujo

[CompyTech]

Re: Konica minolta Email issue

This may belong in the KM forum, but wanted a broader audience to see if I can get an answer...New C554e, version G9 function ver 6. Email settings copied over from older C554 (non-E), along with all other network settings. Put the MFP in DHCP to allow import of old one touch data, and all is well. Tested scan to email and MFP works perfectly. Now it's time for driver update, so I put MFP back in original static IP and setup all the drivers, again no issue. Go to instruct users how to use one touch buttons and I get a "server connect error". About 1/2 hour of trouble shooting gets me nowhere, so I put the MFP back in DHCP and presto, Email works again. Back to original static IP and "server connect error".

They are using *****-***.mail. protection.outlook.com, port 25, no authentication. Smaller 25E sitting across the hall works just fine with same settings. I think it's a DHCP issue and the rep has this IP tied to the original MFPs mac address, but he says no, they don't use reservations. Any ideas? TIA EMujo

Could be a firmware issue, there's a new special version that fixes some codes and printing, not sure about email...

If you temporarily set it up on a generic Gmail and it works, could be an issue with the Exchange server too.

[wseyller]

Re: Konica minolta Email issue

During the failure are you scanning to an internal email account of the mail server or an outside email account such as yahoo or gmail.

[blackcat4866]

Re: Konica minolta Email issue

I've come across this before on Kyocera's before. It was something to do with the AT&T DSL service. In essence it worked as DHCP, didn't work as static.

I left the MFP set to DHCP and set up the print drivers to port to the hostname. Thankfully there weren't any DNS issues. As far as I know there haven't been any networking issues. =^..^=

[slimslob]

Re: Konica minolta Email issue

You might be having a DNS problem when you set to static IP address. When you use DHCP, the DNS is set from the DHCP server. When you use static IP you have to use the same DNS and gateway settings as you get from the DHCP. Also if the customer network is a domain, the domain name must be correct. Hardware firewalls can be set to block any outgoing traffic from a non-domain device. In house Exchange servers will ignore requests from non-domain device unless it has been set to accept all requests.

[emujo]

Re: Konica minolta Email issue

Turned out to be a switch problem, however, the IT rep is unfamiliar with how to manage this switch. Resolution was to set IP to anything besides what the original configuration was. Little pissed off about this though, I get down there for round 2 of this issue and the manager of the place starts yelling about how we (my company) let them down, and how they have been unable to scan for more than a week. Seems the IT rep neglected to inform him as to my original diagnosis and of his responsibility to fix the issue by correcting the switch issue, or assigning a new IP (he didn't want the additional work of re configuring 20+ workstations). I was quite happy to return the favor and throw him under the bus...Emujo

[koni123]

Re: Konica minolta Email issue

Hi

Do you try to put smtp IP adress not the name server ,with the series E sometimes work better with IP adress for smtp not the name server

[emujo]

Re: Konica minolta Email issue

Thanks for the input, but since the resolution was found 6 months ago, I probably won't make any further changes....LOL EMujo

[marksjon]

Re: Konica minolta Email issue

e touch data, and all is well. Tested scan to email and MFP works perfectly. Now it's time for driver update, so I put MFP back in original static IP and setup all the drivers, again no issue. Go to instruct users how to use one touch buttons and I get a "server connect error". About 1/2 hour of trouble shooting gets me nowhere, so I put the MFP back gggf

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[habik]

Re: Konica minolta Email issue

Hi

Do you try to put smtp IP adress not the name server ,with the series E sometimes work better with IP adress for smtp not the name server

Could this work for SMTP.GMAIL.COM ?

I am still having issues with scanning to gmail on 2 different machines on two locations and they both "e" machines. C454e and C224e. any suggestions welcome thread here http://www.copytechnet.com/forums/co...ail-issue.html?

Sorry Emujo for crashing your thread. Hope you don't mind!

[DFM914]

[habik]

Re: Konica minolta Email issue

Cheers, will give that a shot! Many Thanks!!


Sent from my iDon't believe in marketing device using Tapatalk

[ntbann]

Re: Konica minolta Email issue

Also under your gmail account settings look for signing in there is a tab for less secure apps. Set that to allowed. This has worked for us a few times with gmail.

[habik]

Re: Konica minolta Email issue

Also under your gmail account settings look for signing in there is a tab for less secure apps. Set that to allowed. This has worked for us a few times with gmail.

Hi ntbann. That looks like it might be a good solution, I just can't find the bloody thing ..would you be able to take a screenshot and paste it here please?

Many Thanks

[habik]

Re: Konica minolta Email issue

Hi ntbann. That looks like it might be a good solution, I just can't find the bloody thing ..would you be able to take a screenshot and paste it here please?

Many Thanks

Found it... you meant MAIN ACCOUNT

Gmail - Access for less secure apps.jpg