Ricoh MP 2553

[88hawkfan]

Weird problem, looking for some tips. I have a Lanier MP 2553 that is unable to print or scan while on the network. Hooked up to laptop and everything works just fine, hook laptop up to network and the network is fine. For kicks and giggles I drag another MFP and try it on the network jack, it runs just fine. If it's not the copier and it's not the network or jack, what could it possibly be. I'm going back tomorrow to double check the network settings, but can't think of anything off the top of my head.

[anothertech]

Re: Ricoh MP 2553

Is there a place in user tools(not service mode) to reset to defaults? I think there is, then you can start fresh.

[sandmanmac]

Re: Ricoh MP 2553

. For kicks and giggles I drag another MFP and try it on the network jack, it runs just fine. I

Was it the same IP address for the second machine, or a different one?
Sounds like a firewall issue to me.

[slimslob]

Re: Ricoh MP 2553

I agree with sandmanmac. Managed switch could be blocking either the IP address or the MAC address. As for machine settings, first try setting for DHCP instead of fixed IP address. If that clears the problem, trying pinging the address that it was using before as there may be an address conflict. As a last resort try clearing printer 5801-008, scanner 5801-009, and NCS 5801-011 memories. You will have to reenter all scanner and network settings. I have had to do this a couple of times when the application memory has become corrupt.

[88hawkfan]

Re: Ricoh MP 2553

Did not think of firewall blocking the MAC address, but I did try to get the copier to pull a DHCP address to no avail. Upgrading the firmware and checking some other settings today just to see if I can figure something out.

[Elmo]

Re: Ricoh MP 2553

Does the machine receive an ip address when set to DHCP
print off a config page and check that the copier does not have an access range set
if it does you will need to clear it

[88hawkfan]

Re: Ricoh MP 2553

Does not pull an IP address when set to DHCP

[TonerMunkeh]

Re: Ricoh MP 2553

Can you scan a config page and post it?

[88hawkfan]

Re: Ricoh MP 2553

Well son of a vbiklksdjf, for kicks and giggles I tried changing the Ethernet speed to "Auto: Enable 1 GBS" and lo and behold it worked. Easy fix and painless, but I sure looked stupid when their 10 year old Kyocera Mita runs on the same network with no issues or changing of any settings while our one year old copier has the IT dept. and me scratching our heads.

[nmfaxman]

Re: Ricoh MP 2553

Well son of a vbiklksdjf, for kicks and giggles I tried changing the Ethernet speed to "Auto: Enable 1 GBS" and lo and behold it worked. Easy fix and painless, but I sure looked stupid when their 10 year old Kyocera Mita runs on the same network with no issues or changing of any settings while our one year old copier has the IT dept. and me scratching our heads.

The most difficult problem has the simplest solution.
The bitch is finding that simple solution.

Kudos for not giving up, after all it is just a machine.

[slimslob]

Re: Ricoh MP 2553

Well son of a vbiklksdjf, for kicks and giggles I tried changing the Ethernet speed to "Auto: Enable 1 GBS" and lo and behold it worked. Easy fix and painless, but I sure looked stupid when their 10 year old Kyocera Mita runs on the same network with no issues or changing of any settings while our one year old copier has the IT dept. and me scratching our heads.

What was it set to before?

[88hawkfan]

Re: Ricoh MP 2553

Auto Select: Disable 1GPS

[ruben]

Re: Ricoh MP 2553

I've seen some strange issues with enabling 1Gbps, for future installs I wouldn't recommend setting it on as default.

[Ottawatech]

Re: Ricoh MP 2553

Hi Ruben, could you mention some of the issues you've encountered when 1Gb is enabled?

We have it set to default as part of our pre-flight of new machines, I'd like to spot issues quickly should they arise.

Thanks,

Tim