IR ADV C5030 Lines on one side of page (only in color)

[Akoya]

At a little over 100,000 copies I was having bad density issues.

I gave the machine a good cleaning, replaced the ITB and all of the rollers, springs and clips included with the Primary Transfer Roller Kit. It completely cured my density issue, but now I have these horrific color lines on one side (front cover side of machine) of the page when I print in color, yet b/w print is perfect. I checked the drums and there aren't any visible scratches, so I'm kind of stumped.

Oddly the other night after letting the machine sit in standby for about 8 hours it magically popped out about 200 nearly perfect color copies then the lines reappeared. It started with faint yellow streaks then it intensified to what you see in the attached pic. Any help would be greatly appreciated.



20150830_131701.jpg

[allan]

Re: IR ADV C5030 Lines on one side of page (only in color)

That looks like ITB cleaning problem. Also explains why it's ok after idling.

Looking at that again blacks doing fine? The Yellow looks off.

[Akoya]

Re: IR ADV C5030 Lines on one side of page (only in color)

Yeah, black now is perfect, good solid coverage with zero streaks/lines.

I also just noticed a lot of cyan toner inside the machine. I cleaned it up, vacuumed it out and it all came right back. On the secondary transfer outer roller too (see pic).

20150830_140151.jpg

[allan]

Re: IR ADV C5030 Lines on one side of page (only in color)

Then it must be coming off the color drums. Change them?

[hidius]

Re: IR ADV C5030 Lines on one side of page (only in color)

can you see the color lines on the ITB if you pull it out?. if you can then its the ITB cleaning blade. if not then probably the drums

[Nutstar]

Re: IR ADV C5030 Lines on one side of page (only in color)

since you recently changed the roller kit, incorrectly fitted transfer rollers can cause this too. if the drum's look good and/or haven't been causing a problem until just now, I'd double check that the transfer rollers are sat correctly in the springs.


if they are not they can press the transfer belt against the drum surface/ITB cleaning blade too much and lead to transfer issues.


it would also be worth ensuring that the contacts for the drum units are not coated in toner as this interferes with the charge required for pulling the toner back off the belt.


good luck

[Akoya]

Re: IR ADV C5030 Lines on one side of page (only in color)

since you recently changed the roller kit, incorrectly fitted transfer rollers can cause this too. if the drum's look good and/or haven't been causing a problem until just now, I'd double check that the transfer rollers are sat correctly in the springs.


if they are not they can press the transfer belt against the drum surface/ITB cleaning blade too much and lead to transfer issues.


it would also be worth ensuring that the contacts for the drum units are not coated in toner as this interferes with the charge required for pulling the toner back off the belt.


good luck

I was thinking this too as this wasn't an issue at all prior to the roller kit install.

[Akoya]

Re: IR ADV C5030 Lines on one side of page (only in color)

since you recently changed the roller kit, incorrectly fitted transfer rollers can cause this too. if the drum's look good and/or haven't been causing a problem until just now, I'd double check that the transfer rollers are sat correctly in the springs.


if they are not they can press the transfer belt against the drum surface/ITB cleaning blade too much and lead to transfer issues.


it would also be worth ensuring that the contacts for the drum units are not coated in toner as this interferes with the charge required for pulling the toner back off the belt.


good luck

Well, I re-seated all of the rollers, springs and clips and nothing has changed. Black is still great, but once color is selected as the print type, regardless of the amount of color on the page, I get the same streaks in the same place every-time. I'm thinking of putting all of the old rollers/springs back in to see if that changes anything.

[Northwestservice]

Re: IR ADV C5030 Lines on one side of page (only in color)

what are the drum counters at? looks like drum issues what do copies of a test page look like when selecting individual colors cmy

[copier tech]

Re: IR ADV C5030 Lines on one side of page (only in color)

Yes what are the drum life counters on?

However as you have just replaced the ITB it looks at the ITB cleaning unit, did you lube the blade? this may have flipped?

A simple test would be to stop the machine after a run of full colour, open the right door & look at the ITB if there's lines on it after idle then it's your ITB cleaner.

[Tricky]

Re: IR ADV C5030 Lines on one side of page (only in color)

I'm thinking of putting all of the old rollers/springs back in to see if that changes anything.

The primary transfer roller kit fixes some 075 003 errors I would not put the original ones back.

The modified set have a "M" stamped on the magenta primary transfer roller bushings.

The set has two types of springs, two bent over at the end, these are for the black transfer roller the others are for y m c

The bushings are all the same apart from magenta as described above.

You did get the springs and bushings in the right place and the correct way around black / white ?

[Akoya]

Re: IR ADV C5030 Lines on one side of page (only in color)

To answer some questions:
- I forgot to mention in my initial post that the ITB cleaning blade was also replaced.
- Of the 100,000 copies on the machine only a little over 33,000 of them are color copies. So the drums still have life.

Update:
- Took out the ITB assembly and double checked everything. All was good, no excess toner on the belt after copies are made. ITB-POS = -380
- Removed the Process Unit and cleaned, vacuumed and re-seated all of the drums.
- Cleaned the laser glass.
- Removed all toner bottles, vacuumed and cleaned the toner hoppers.
- Removed and cleaned the Secondary Transfer Outer Roller.
(ran COPIER>FUNCTION>CLEANING>TNR-COAT)
- Vacuumed and cleaned all of the sensors involved in the process.

After a few hundred color copies this is where I'm at (see attached).
It seems as though the yellow streaks are 95% gone. Magenta streaks are 85% gone and the Cyan streaks are 70-75% gone.

Clearly it's not fixed, but something I did seems to have helped. However I did too much at once so I'm not sure what it was, d'oh!


20150902_160208-1.jpg

[copier tech]

Re: IR ADV C5030 Lines on one side of page (only in color)

Regardless of how many prints the machine has done, what % are the drums showing in service mode? Look in DRBL-1

[Akoya]

Re: IR ADV C5030 Lines on one side of page (only in color)

Regardless of how many prints the machine has done, what % are the drums showing in service mode? Look in DRBL-1

Gotcha...

Developing Assembly
C/Y/M = 8%
BK = 23%

Drum
C/Y/M = 80%
BK = 79%

[Nutstar]

Re: IR ADV C5030 Lines on one side of page (only in color)

does the secondary transfer roller have corresponding marks when you cleaned it?

I have had the secondary transfer roller do something similar before but on another machine (this has left me with a consistent mistrust of the secondary transfer roller as it took a lot longer than you would expect to notice this.....)

other than that, this certainly looks like it may be related to the drum area, have you taken out the dev units and inspected the charge rollers? I've had faulty charge rollers do this too.

edit: re the secondary transfer, I mean marks on the surface of the roller after you cleaned it