[Misc] Ir ADV C2225I USB IS NOT DETECTING

[gksapple]

HI
*TRYING TO SCAN A FILE TO USB (USB IS NOT DETECTING )
*TRYING OVERWRITE THE FIRMWARE (MAIN CONTROLLER USB PORT ALSO NOT DETECTING )
*EXISTING FIRMWARE VERSION IS 52.01
ACTION TAKEN
AS PER THE MANUAL BELOW SETTINGS ARE DONE
To use the memory media (USB memory), set the following settings.
1. Select Settings/Registration (login as an administrator) > Preferences > External Interface > USB Settings, set Use USB Device to "On" and Use MEAP Driver for USB Input Device to "Off".
2. Select Settings/Registration (login as an administrator) > Preferences > Display Settings > Store location Display Settings > Memory Media, and set "On".
3. Select Settings/Registration > Function Settings > Store/Access Files > Memory Media Settings > Use Scan/Print function, set Use Scan Function and Use Print Function to "On" and then turn OFF and then ON the main power switch.

IS THERE ANYTHING TO CHECK IN THE SERVICE MODE ?
KINDLY HELP MEEEEE

[copier tech]

Re: Ir ADV C2225I USB IS NOT DETECTING

Have you tried another USB stick? some are simply not compatable

[gksapple]

Re: Ir ADV C2225I USB IS NOT DETECTING

Have you tried another USB stick? some are simply not compatable

same usb working fine with c2225i in the same customer place

[Ingranaggio_rotto]

Re: Ir ADV C2225I USB IS NOT DETECTING

Check that under "Preferences">"External Interface"> "USB setting" , the three voices must be set, starting from up to down:
ON, OFF, OFF.
Turn off and on the device.

[gksapple]

Re: Ir ADV C2225I USB IS NOT DETECTING

Check that under "Preferences">"External Interface"> "USB setting" , the three voices must be set, starting from up to down:
ON, OFF, OFF.
Turn off and on the device.

These settings are done already
*is there anything to check in the service mode?

[zoraldinho]

Re: Ir ADV C2225I USB IS NOT DETECTING

Did you try to print USB Device report print from service mode?

1) Start [SERVICE MODE] in Level 1.
2) Press [COPIER] > [Function] > [MISC-P] > button.
3) Press > several times until [USBH-PRT] is shown. Press [USBH-PRT] button.
4) When pressing [OK] button, [ACTIVE] blinks on the status field.
5) When [OK] is shown on the status field, the status print is output. Check the contents of the print.

Start in safe mode and format the USB

Maybe you don't have set Auto connect USB!Check in service mode Level2:

COPIER > OPTION > FNC-SW>USB-RCNT

Details:

To set to enable/disable automatic connection when the USB device
is disconnected.
With the setting to disable automatic connection, USB device cannot
be used if disconnecting and then connecting the USB device. To
enable connection again, the power needs to be turned OFF/ON.
With the setting to enable automatic connection, connect again after
disconnecting, and then connecting the USB device again.

0: No automatic connection, 1: Automatic connection


Controller?

[gksapple]

Re: Ir ADV C2225I USB IS NOT DETECTING

* [usbh-prt] in the service mode done and i got a out report report
*same report i got it in same model machine with same usb stick
*there is no different in the output file
*but still usb connected icon the control panel its not appearing

did you try to print usb device report print from service mode?

1) start [service mode] in level 1.
2) press [copier] > [function] > [misc-p] > button.
3) press > several times until [usbh-prt] is shown. Press [usbh-prt] button.
4) when pressing [ok] button, [active] blinks on the status field.
5) when [ok] is shown on the status field, the status print is output. Check the contents of the print.

Start in safe mode and format the usb

maybe you don't have set auto connect usb!check in service mode level2:

Copier > option > fnc-sw>usb-rcnt

details:

To set to enable/disable automatic connection when the usb device
is disconnected.
With the setting to disable automatic connection, usb device cannot
be used if disconnecting and then connecting the usb device. To
enable connection again, the power needs to be turned off/on.
With the setting to enable automatic connection, connect again after
disconnecting, and then connecting the usb device again.

0: No automatic connection, 1: Automatic connection


controller?

[zoraldinho]

Re: Ir ADV C2225I USB IS NOT DETECTING

Main controller1 ??