[Error Code] E003-0002 Error

[cscce]

I have a Canon IRA c5030 giving E003-002 errors. I've gone through all of the recommended steps in the service manual (clearing the error log, etc.) and also installed a known good fusing unit from another machine. The only step left is to replace the DC controller. Before I order one I wanted to see if there is anything else I should check.
Many thanks.

[ReproKev]

Re: E003-0002 Error

This may be a dumb question, but did you clear the error history or the error itself (Copier>Function>Clear>Err)? It's hard to tell by the way you phrased it.

[cscce]

Re: E003-0002 Error

This may be a dumb question, but did you clear the error history or the error itself (Copier>Function>Clear>Err)? It's hard to tell by the way you phrased it.

I performed a Copier>Function>Clear>Err, verified that the history was cleared, turned off power at the switch, then powered up. When the boot process completed the notice to call service appeared and the error history showed a new occurrence of the E003-0002 error. Did I miss something?

Thanks!

[copier tech]

Re: E003-0002 Error

The correct way to solve this error (If resetting in service mode doesnt clear) is to replace the fixing film ass'y WITH A NEW ONE

[cscce]

Re: E003-0002 Error

The correct way to solve this error (If resetting in service mode doesnt clear) is to replace the fixing film ass'y WITH A NEW ONE

As I mentioned before, I replaced the entire fixing unit. It made no difference. BTW, the fixing unit from the problem copier works fine when installed in another copier.

[laitang]

Re: E003-0002 Error

Did u check the connection from the Fixing Unit to the DC Controller PCB?

[cscce]

Re: E003-0002 Error

Did u check the connection from the Fixing Unit to the DC Controller PCB?

Are you referring to the "drawer connector" on the fixing assembly? I saw a post referring to a different Canon series that mentioned using shims to make the drawer connector make better contact. I haven't tried that since it applied to a different series.

[cscce]

Re: E003-0002 Error

Are you referring to the "drawer connector" on the fixing assembly? I saw a post referring to a different Canon series that mentioned using shims to make the drawer connector make better contact. I haven't tried that since it applied to a different series.

Here's a bit more info. The E003-0002 error occurs when there is no fixing unit installed at all.

[teckat]

Re: E003-0002 Error

Here's a bit more info. The E003-0002 error occurs when there is no fixing unit installed at all.

DUH '
someone done stoled it
:-} =:O

[niyaskarimba]

Re: E003-0002 Error

we are have the same problem,but only printing or copying using Bypass.And also the image is erasing......any suggestions pls

[cscce]

Re: E003-0002 Error

we are have the same problem,but only printing or copying using Bypass.And also the image is erasing......any suggestions pls

I have ordered a DC controller - the last of the recommended steps in the service manual. I'll post the results.

[roho]

Re: E003-0002 Error

I performed a Copier>Function>Clear>Err, verified that the history was cleared, turned off power at the switch, then powered up. When the boot process completed the notice to call service appeared and the error history showed a new occurrence of the E003-0002 error. Did I miss something?

Thanks!

If the history was cleared then it is the wrong error clear, there's one for the history but the one you want to reset is just error clear. It shouldn't flush the history when performed, merely tells the device to recheck the fuser condition. Just a suggestion based on the wording, perhaps you've covered this step.

[cscce]

Re: E003-0002 Error

If the history was cleared then it is the wrong error clear, there's one for the history but the one you want to reset is just error clear. It shouldn't flush the history when performed, merely tells the device to recheck the fuser condition. Just a suggestion based on the wording, perhaps you've covered this step.

Thanks for your input. What I did was Copier>Function>Clear>Err. I just took another look at the manual and found the Copier>Function>Clear>Err-Hist. I haven't performed that one and I get the impression that clearing the history wouldn't help. If I'm wrong about that let me know. Could clearing the DC controller have any effect?
To recap:
The fuser doesn't heat up at all. All connections look good. The fuser is known good, borrowed from a working machine, and the fuser from the problem machine is working fine in another copier. I've performed all of the steps recommended in the service manual, except the last step - replacing the DC controller. I just received the replacement DC controller. I'll install it tomorrow morning.

[roho]

Re: E003-0002 Error

Thanks for your input. What I did was Copier>Function>Clear>Err. I just took another look at the manual and found the Copier>Function>Clear>Err-Hist. I haven't performed that one and I get the impression that clearing the history wouldn't help. If I'm wrong about that let me know. Could clearing the DC controller have any effect?
To recap:
The fuser doesn't heat up at all. All connections look good. The fuser is known good, borrowed from a working machine, and the fuser from the problem machine is working fine in another copier. I've performed all of the steps recommended in the service manual, except the last step - replacing the DC controller. I just received the replacement DC controller. I'll install it tomorrow morning.

That's the correct one, sorry, misread the wording. I've had a new tech fall into that trap. Sounds like the right path. Good luck!

[cscce]

Re: E003-0002 Error

The problem is fixed! I decided to clear the original DC Controller's memory instead of replacing the board. Clearing the DC Controller memory [ Copier>Function>Clear>DC-CON ] corrected the problem.