Canon IRAdv8105 paper jam at registration section

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  • niyaskarimba
    Trusted Tech
    • Sep 2014
    • 110

    #1

    [Jamming] Canon IRAdv8105 paper jam at registration section

    One of our IRAdv8105 while copying or printing the paper stops at the registration section and machine is running for more tha 5 minutes and it says print suspended.Any suggetions please
  • pr94
    Technician
    • Nov 2015
    • 14

    #2
    Re: Canon IRAdv8105 paper jam at registration section

    hello, verifies if the finisher is not limited in function.

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16092

      #3
      Re: Canon IRAdv8105 paper jam at registration section

      Originally posted by niyaskarimba
      One of our IRAdv8105 while copying or printing the paper stops at the registration section and machine is running for more tha 5 minutes and it says print suspended.Any suggetions please


      How old is Drum_?
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • niyaskarimba
        Trusted Tech
        • Sep 2014
        • 110

        #4
        Re: Canon IRAdv8105 paper jam at registration section

        Originally posted by teckat
        How old is Drum_?
        Drum is new one,we change it two months before,after that it runs only 50k prints
        Last edited by niyaskarimba; 01-18-2016, 09:44 AM.

        Comment

        • lilleputte
          Trusted Tech

          100+ Posts
          • Jan 2013
          • 154

          #5
          Re: Canon IRAdv8105 paper jam at registration section

          Hi.

          What is the jam-code ?

          Comment

          • niyaskarimba
            Trusted Tech
            • Sep 2014
            • 110

            #6
            Re: Canon IRAdv8105 paper jam at registration section

            Originally posted by lilleputte
            Hi.

            What is the jam-code ?
            Thre is no jam code....When we are printing or copying the print just stops at registration section,and machine runs for 4 mins and it says print suspended.......no codes is there in jam history

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092

              #7
              Re: Canon IRAdv8105 paper jam at registration section

              Originally posted by niyaskarimba
              Drum is new one,we change it two months before,after that it runs only 50k prints



              remove and re-seat DRUM
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • niyaskarimba
                Trusted Tech
                • Sep 2014
                • 110

                #8
                Re: Canon IRAdv8105 paper jam at registration section

                Originally posted by teckat
                remove and re-seat DRUM
                I will do during my next visit....thank you for your support.

                Comment

                • niyaskarimba
                  Trusted Tech
                  • Sep 2014
                  • 110

                  #9
                  Re: Canon IRAdv8105 paper jam at registration section

                  Originally posted by niyaskarimba
                  I will do during my next visit....thank you for your support.
                  Try to remove and reset the drum unit but still same and also checked the drum life its only 22k.

                  Any other possibilities..

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16092

                    #10
                    Re: Canon IRAdv8105 paper jam at registration section

                    Originally posted by niyaskarimba
                    Try to remove and reset the drum unit but still same and also checked the drum life its only 22k.

                    Any other possibilities..


                    Fuser Assembly Temperature Fluctuation
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • vigour
                      Service Manager

                      1,000+ Posts
                      • Aug 2010
                      • 1038

                      #11
                      Re: Canon IRAdv8105 paper jam at registration section

                      I would upgrade the firmware.
                      Occasionally there is a mismatch between finisher and machine.
                      I had one doing some weird unexplainable jam stuff soon after I upgraded firmware.
                      Luckily a new version came out soon after, which fixed my problem.
                      If you have no new firmware, try downgrading and test.

                      Normally SUSPENDED is a clue about the finisher.
                      Is it out of staples.

                      Comment

                      • sodinor
                        Technician
                        • Jan 2016
                        • 14

                        #12

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16092

                          #13
                          Re: Canon IRAdv8105 paper jam at registration section

                          Originally posted by niyaskarimba
                          One of our IRAdv8105 while copying or printing the paper stops at the registration section and machine is running for more tha 5 minutes and it says print suspended.Any suggetions please

                          1-Do a Back up of DC Controller Settings > using Service Mode; Level 2 > Copier > Function > System > DSRAMBUP.
                          2-Then, Clear the DC Controller using Service Mode; Level 1 > Copier > Function > Clear > DC-CON.
                          3-Then cycled printer off/& back on.

                          4-Next, Restore the DC Controller Settings > using Service Mode; Level 2 > Copier > Function > System > DSRAMRES
                          5-Then cycled printer off/& back on.

                          CHECK YOUR OPERATIONS> for Copying > Printing
                          ================================================== =======================

                          if that fails>>>>>>>>>>>>>>
                          Clear the DC Controller Settings and input the Front Door Settings Manually back into the Controller.
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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