Replacing drum on Canon IR3300

[John G]

And did you run a DPC?...how about that transfer roller...did you wipe it clean?...did you empty,or at least check the waste toner?
And did you clean or replace the heatsink roller in the fuser?
On an iRC3200 I wouldn't really care less if a customer wanted to swap drums in and out but on an iR2200 series you really need to do a total pm at drum change coz in most cases,as a tech,you won't see that machine for another 6-12 months depending on volume.
Swapping in a new drum without running a DPC or changing the heatsink roller WILL shorten the life of the drum 100% guaranteed.
That's one service call that could have been avoided.
Not having a go but I hope you can understand WHY I withheld the info from Jen in the first place.

Nah - at $115 a drum as opposed to $250 + just for a service call without parts I think I'll go for the straight out drum replacement. The fact that you state it will have a shorter lifespan is a mute point for me because the company pays for the parts. If I replace the Drum twice a year I'm still ahead of one service call. But I appreciate all the Sage technical advice I get from you guys. If I knew how to do all the stuff that you mentioned above i would definitely do that at the time . . . hell I might even quit my job and become a Canon Certified technician and do what you guys do! But alas, I am just a meek Systems Administrator who also takes on the Network administration and Telco administration so i got my hands full right now just trying to keep this stuff working let alone all the printing maintenance!
Thx for the heads up buddy!
John

[CopymanAZ]

I believe the point that is missing here is not the point that a drum can be replaced cheaper than the service call, but that their is a reason for the service call. The main point seems to be the waste toner that will have to be replaced as the machine will shut down with a code if it is not replaced and a service call will have to ge performed anyhow. If the tech that has never seen a waste toner message or emtied one, has not worked on this model long.

[spacerider]

Replacement of Drum

Just remove the Screw of Drum module, which is fixed to the machine, loosen the two claws, the cover will be removed, remove three screws, and remove the plate, the drum gets released install the new drum

I need instructions for replacing the drum on my Canon IR3300 - the manual doesn't cover the drum at all. I have the new drum but it only comes with instructions for installing the new one - not removing the old one and I don't want to break anything.

Thank you!

[Oze]

Just remove the Screw of Drum module, which is fixed to the machine, loosen the two claws, the cover will be removed, remove three screws, and remove the plate, the drum gets released install the new drum

Great...you just gave instructions on how to replace the drum cylinder?
Bearing in mind that these people are END USERS and NOT techs.
Forgot to mention that they STILL need to run DPC and a crapload of adjustments and maintenance at drum change.
When will people understand?
Changing an iR2200 drum is called a "DRUM SERVICE CALL"...TO BE PERFORMED BY A QUALIFIED TECH..!!!
There are at least 8 procedures that need to be performed and if you third world "Techs" aren't doing this then you need to travel to the west for some real training.

[John G]

Yikes! I just replaced the drum and the Canon world is once again printing perfectly; which in the end, is the only thing the boss cares about. Should it start mis-behaving again in the short term, I'm going to take your advice and have a qualified service technician come in and do a complete service. I actually spoke to the CFO already and suggested we do this in the near future anyway.

Anyway - I just want to thank everyone for helping me get the printer backup and printing perfectly - quickly! It might have not been done correctly . . . but it works!
John

[costd]

Not wanting to get caught in the middle:

If you decide to go without a service call (your choice and I hear your reasoning) why not just do the same cleaning portion the tech would (see above). You could also remove the one screw and empty/clean the waste toner bottle (esp the "fish eyes"). DPC would be the thing to do, but the world will not end if you don't.

Before the pile-on starts - we all know some customers are going to do whatever they can to cut costs. Yes it is better to have a trained tech do maintenance but if they insist on doing it themselfs, at least we can get them going in the right direction. I kind of look at it as developing the customer relationship.

[20YRSEXP]

Hi everyone,

Funny thread running here. Oze you make good points, but I see no reason to be mad unless you are trying to raise your blood pressure. Things should be done besides tossing a drum in, but it's his money and if it costs more in the long run because things weren't done proactively.... well, thats like not getting insurance and hoping you never have an accident. But as we all know accidents do happen. But it's not a 7105 (which can run into the thousands of dollars in repairs if not cared for properly.) But in the same thought it's not a desk top you buy at the office supply store. Like an old commercial that used to run here "you can pay me now or you can PAY me later". lol
Tough decisions to make with the cost of service and equipment nowadays. I will say $150 an hour from an authorized dealer where I come from is not unusually, it's more the norm. But if you do pay that I would expect them to do the full job and not just toss the drum in like any customer might do to their own machine to try and save money. Although anyone who says it doesn't need the waste toner looked at must be working an their first one. You probably didn't get your money worth from him. Good luck no matter which way you choose and try to enjoy the day it's too easy to have a bad one

[buzzmeok]

drum

omg whats what you get> Rubber biscuit?

[buzzmeok]

haha

Hhahahha

[Canuck]

Kudos to you Oze...the site is called Copytechnet...not cheap customer.com...wish they had a way to keep these cheapskate customers off this site. You are correct...tech did not do proper call... this guy is just cheap. Never looked at a 3300 waste bottle...i think this tech started yesterday...the spout on the bottle gets dirty...i clean them every PM... guess techs aren't allowed to make a living

[Canuck]

Oze...I'm totally behind you...i am a factory trained Canon rep and what you are saying is true and any tech out there that does not back you up is either not properly trained or doesn't understand the idea of a total service call....they would be fired if they work for me. A total service call will give the customer true reliability on their machine...that is good customer relations. Don't even waste your breath out here.... most of these guys can't understand. Thats the way it is when you work for mom and pop dealerships...fix one thing so the customer has to call back regularly... Degrades Canon name

[Oze]

Cheers guys,
And on a side note...
I've just been appointed as the resident Canon tech for my local University Campus...
That's 600+ Canon boxes for me to look after...on my own
I've done two days of work onsite so far...just to get the hang of where everything is.
The priority is the Print shop...they have 4 x iR105+ that rack up 1million prints a month each...a model that i haven't been familiar with but i trained on the iR8500 and they're almost identical.
WISH ME LUCK..I have a feeling I'll need it

[blackcat4866]

You're going to be a busy boy. =^..^=

[logonjim]

3300 drum

hey OZE congrats thats a lot of boxes to look after i hope you wont have many RTF,S be easy enough to telephone clear them lol and the 105 the harder they work the better they go.once again good luck is nice to have a patch like that

[Oze]

Cheers...
It's a real mix of machines..5570's...5055...3080...6800series..the 105+...2016...but just lots of them