IR 4570 - Jamming problems

[Vista Tech]

I've been called out to fix a 4570 and don't know the first thing about these machines. When I got to the customer location the machine was registering a jam but I could not see a code on the LCD.
Question 1.
How do I find the trouble log on this machine?


The paper is jamming directly out of the drawer before it hits the drum. No crinkles in the page at all. Here's the kicker. When I looked at the machine initially I thought the rollers could be slipping. So I cleaned all the paper pickup rollers in D1 and D2. Cleaned all the paper transport rollers. And the "jamming" persisted. All the pages are perfectly straight. When I talked with the owner of the machine they said that the dealership with the maintenance contract on the machine had ordered a drum and other parts for the machine that needed replacing. She showed me the copies that were coming out of the machine when it was last working and everything was perfect. This machine has been down for over 4 months and the customer has called my dealership in to fix the problem.

Question 2.
My theory is that the registration sensor is not detecting paper at all. The sensor could be unplugged or something else. Can anyone email me a service manual on the machine to help out?

Thanks again.

[PoonKing5000]

To get into service mode press "Add'l Func - 2 - 8 -Add'l Func" and under Display you will see Jam. You can press on each individual jam and it will show you a picture of the machine and tell you what sensor recorded the jam and what type of jam it is.

You're problem is probably the same problem all of these machines have. There is not enough pressure on the guide on the feed assembly. If you look on the lower right door you may see a few small pieces of weather stripping that are worn in. Replacing them or putting some on the back of the guide works.

There is a picture of what i am talking about here : http://www.flickr.com/photos/30733228@N03/2879455077/

[Guest]

First thing...check that the dials on each cassette are set to correspond with the paper size that is present in each drawer. Secondly ...have a look at the photo that Poonking has provided. If you look just above the persons finger you will see a couplle of rollers on a shaft....the ones that look hidden between the black plastic guide and the metal part of the chassis. If that roller is black it needs to be changed. The updated version is grey. If you have the black one it will most likely be the cause of your problems.

Cheers Andy

[Oze]

DAMN...Andy beat me to it
If the machine DOES have the older style black rubber you can wash them up using citrus oil and they'll last until you can order the new rollers and return to fit them.

[Vista Tech]

Thanks very much for the input on this guys. I did check the drawers and make sure that they were set correctly. That's what my first assumption was because I've had that problem with almost all my panasonic machines in the field. A customer who doesn't know what they're doin will change settings then call me out all pissed cuz they pushed buttons they weren't supposed to. Once again I really appreciate your guys help.

[freedomtt]

Vista Tech - did you resolve the problem? There have been a ton of updates to this series to take care of the jamming problems. We have a hole set of parts that we replace from a Canon tech pub that takes care of the issue rather than the temp fix from the weather strip material.

[Paul 75]

Canon have brought out a modified lwr door and inner guide. The same one that goes on 3380/3045's. We are changing them wholesale in the field!

[freedomtt]

Canon have brought out a modified lwr door and inner guide. The same one that goes on 3380/3045's. We are changing them wholesale in the field!

In the USA they make us pay for the replacement parts

At least they figured out the problem though.

[Vista Tech]

Ok so the problem I had with the 4570 has now been taken care of because the company that bought the machine decided to relocate the machine to a nice warehouse that all their broken machines go to before I could get back out. I have since then ran into the same problem with a Cannon 3530. From what I saw on the machine this morning after setting all the paper drawers properly the only way it would pass paper was for me to squeeze the doors on the side. Does anyone have a part number on the rollers / weather stripping to put extra pressure on the paper? I'm thinking its the same problem. All the symtoms are the same, no visible obstructions in paper path, paper is perfectly straight, and will only pass paper when excess pressure is put on the side door.

Also with the duplex unit on the side door. Is it natural that these make a loud clicking noise when trying to close it? It doesn't clasp in, I was just wondering if its supposed to be like that. Not being a Cannon Tech its kinda frustrating that the owner of the company makes me take these calls with no knowledge of these machines.

Thanks again guys.

[beaker020]

The part #'s are : FM3-1296-000 (outer door) and FM3-1297-000 (inner guide)

and yes, that noise is normal.

[Guest]

These are the parts that marc has mention
Right lower door ass'y FM2-0131-030, Used to be:FM3-1296-000
Right Inner door ass'y FM2-0132-000, Used to be:FM3-1297-000
Vertical path rollers FB6-4852-000.
Feed rollers FC6-7083-000.
Sep rollers FC6-6661-000.

Also check the spring on the flapper on the 3 way unit and check the delivery fixing flapper that sits above the fixing ass'y WHEN you shut the right side door. The flapper is located on the right side door and sometimes get stuck on the sheet foams.

[Karsten]

These are the parts that marc has mention
Right lower door ass'y FM2-0131-030, Used to be:FM3-1296-000
Right Inner door ass'y FM2-0132-000, Used to be:FM3-1297-000
Vertical path rollers FB6-4852-000.
Feed rollers FC6-7083-000.
Sep rollers FC6-6661-000.

Also check the spring on the flapper on the 3 way unit and check the delivery fixing flapper that sits above the fixing ass'y WHEN you shut the right side door. The flapper is located on the right side door and sometimes get stuck on the sheet foams.

you know you have the part numbers for the lower & inner door assys backwards.
The CURRENT numbers are FM3-1296 & FM3-1297. The OLD numbers are FM2-0131 & FM3-0132.

[Guest]

you know you have the part numbers for the lower & inner door assys backwards.
The CURRENT numbers are FM3-1296 & FM3-1297. The OLD numbers are FM2-0131 & FM3-0132.

When we order parts from canon, the part number
FM3-1296 & FM3-1297, it revises to FM2-0131 & FM3-0132. These in fact are not old part numbers, they are from the newer models
iR3025/3025N/3030/3035/ which replaced the iR3570/4570. These parts are the same as the FM3-1296 & FM3-1297.

[Karsten]

When we order parts from canon, the part number
FM3-1296 & FM3-1297, it revises to FM2-0131 & FM3-0132. These in fact are not old part numbers, they are from the newer models
iR3025/3025N/3030/3035/ which replaced the iR3570/4570. These parts are the same as the FM3-1296 & FM3-1297.

Interesting...when I go to Canon's ISG Central website and check those part#s FM2-0131 has an asterik next to it which means it has been revised. When I then check old>new it gives me FM3-1296. AND whenever we order those I receive FM3-1296 & 1297.

[Karsten]

Just to get everybody more confused
I just checked with Canon again to be sure and it turns out that both Screwtape and I are correct. Both part#s FM2-0131/0132 AND FM3-1296/1297 are correct. They all still exist and EITHER can be used.