Problem during giving printouts

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  • Sahil102
    Technician
    • Sep 2016
    • 26

    #1

    [Misc] Problem during giving printouts

    Whenever I give a printout command from my computer to Canon ir 3245 ,it goes to the machine but no print comes out. I can check the command in the machine logs with the status as `NG`. Can somebody help.
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8103

    #2
    Re: Problem during giving printouts

    Do you have user ID's set up?

    Are you printing from a Windows environment?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • 20 year tech
      Senior Tech

      500+ Posts
      • May 2014
      • 577

      #3
      Re: Problem during giving printouts

      what driver are you using ? that model did not come stock with PS or PCL, believe they had ufrII out of the box.

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      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: Problem during giving printouts

        Originally posted by Sahil102
        Whenever I give a printout command from my computer to Canon ir 3245 ,it goes to the machine but no print comes out. I can check the command in the machine logs with the status as `NG`. Can somebody help.


        who set up your printer environment
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • Sahil102
          Technician
          • Sep 2016
          • 26

          #5
          Re: Problem during giving printouts

          Originally posted by copier tech
          Do you have user ID's set up?

          Are you printing from a Windows environment?
          No user ID setup. Giving from Windows XP 32 bit operating system.
          I am using pcl drivers.
          Some file types printout comes out but some does not.
          I think issue with my file type. I was giving Photoshop.pdf file for printout.

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