Hey everyone
first visit to this client
clients machine was dumping toner from all color drum units and showing error E020-0091, vacuumed machine throughout, replaced them with new units & got E020-1060 - swapped out the yellow chip first, then got a E020-1160 (same error for magenta), then did them all
did the usual, clean the machine interior, HVT contacts, ITB assy, patch sensors, laser unit (slit glasses, mirrors, lenses, polygon) which made no difference, so i swapped out the remaining old chips into the new drums
after doing this she fired up without errors, performed full gradation & noticed magenta looked washed out (cyan wasn't much better), as if the dev was old - the machine also asked me to replace the magenta toner even though the bottle was full, (it didn't ask for this prior),, refitted the old (full) magenta toner 3 times with no luck, replaced it with a new one and the machine worked fine for several hundred prints
now i'm getting E020-01B0
3 questions:
1) how could ATDC be setup correctly with old chips? perhaps there is a manual (service mode) method seeing user maintenance did not have an option for fitting new units
2) where can i get the latest firmware? i've read on other threads that this can correct the 1060 (patch sensing) issue
3) this latest error appears to indicate lack of toner supply to magenta (bloked pipes perhaps,, but never happened before, so i imagine ATDC is out)
sure, i can manually add toner, but if ATDC isn't setup correctly i will only have the problem return
where do i go from here? i can't charge the client any more and i'm already a few hours behind the 8-ball (not to mention the hour drive each way)
p.s. yes, i have the service manual & some of the bulletins
any assistance is very much appreciated
thanks heaps
Andy
first visit to this client
clients machine was dumping toner from all color drum units and showing error E020-0091, vacuumed machine throughout, replaced them with new units & got E020-1060 - swapped out the yellow chip first, then got a E020-1160 (same error for magenta), then did them all
did the usual, clean the machine interior, HVT contacts, ITB assy, patch sensors, laser unit (slit glasses, mirrors, lenses, polygon) which made no difference, so i swapped out the remaining old chips into the new drums
after doing this she fired up without errors, performed full gradation & noticed magenta looked washed out (cyan wasn't much better), as if the dev was old - the machine also asked me to replace the magenta toner even though the bottle was full, (it didn't ask for this prior),, refitted the old (full) magenta toner 3 times with no luck, replaced it with a new one and the machine worked fine for several hundred prints
now i'm getting E020-01B0
3 questions:
1) how could ATDC be setup correctly with old chips? perhaps there is a manual (service mode) method seeing user maintenance did not have an option for fitting new units
2) where can i get the latest firmware? i've read on other threads that this can correct the 1060 (patch sensing) issue
3) this latest error appears to indicate lack of toner supply to magenta (bloked pipes perhaps,, but never happened before, so i imagine ATDC is out)
sure, i can manually add toner, but if ATDC isn't setup correctly i will only have the problem return
where do i go from here? i can't charge the client any more and i'm already a few hours behind the 8-ball (not to mention the hour drive each way)
p.s. yes, i have the service manual & some of the bulletins
any assistance is very much appreciated
thanks heaps
Andy
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