DHCP turning ON

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  • repeatcopiers
    Senior Tech

    Site Contributor
    500+ Posts
    • Sep 2008
    • 591
    #1

    DHCP turning ON

    Is it possible for a DHCP to turn ON by itself????? I have a customer who swears they are not turning on the DHCP, but everytime they call to complain the copier isn't receiving prints, the tech finds that the DHCP is ON. This has happened 3 times now. I don't want to call them liars but I have a hard time believing this. By chance has anyone else seen this happen? This is an Advance C2020 copier with 227k on it.
    Tags: call, copier, dhcp, liars, turning
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22930
      #2
      Re: DHCP turning ON

      Are you losing all your network settings? DHCP is one of the defaults, and I have seen a couple of machines that dumped all their network settings.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • repeatcopiers
          Senior Tech

          Site Contributor
          500+ Posts
          • Sep 2008
          • 591
          #3
          Re: DHCP turning ON

          Originally posted by blackcat4866
          Are you losing all your network settings? DHCP is one of the defaults, and I have seen a couple of machines that dumped all their network settings.
          No, all that happens is the DHCP is ON.

            Comment

            • JPiek
              Trusted Tech

              250+ Posts
              • Oct 2014
              • 435
              #4
              Re: DHCP turning ON

              Change the admin pass, you'll know quick enough
              Johan

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