imageRUNNER compatible toner damage

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  • kserritt
    • Dec 2024
    #1

    imageRUNNER compatible toner damage

    We have an imageRUNNER Advance C3530i copier that someone installed a cyan remanufactured toner cartridge in. After printing a few pages we noticed it had some cyan streaks on the pages. The copier repair company came and said the toner damaged the copier. They replaced all 4 of the developer units and installed new toner cartridge. They said they had to clean out all the damaged toner. Is it possible that bad toner would have caused all 4 developer units to have to be replaced? Has anyone ever seen this before?
    Tags: copier, developer, pages, toner, units
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7930
      #2
      Re: imageRUNNER compatible toner damage

      Originally posted by kserritt
      We have an imageRUNNER Advance C3530i copier that someone installed a cyan remanufactured toner cartridge in. After printing a few pages we noticed it had some cyan streaks on the pages. The copier repair company came and said the toner damaged the copier. They replaced all 4 of the developer units and installed new toner cartridge. They said they had to clean out all the damaged toner. Is it possible that bad toner would have caused all 4 developer units to have to be replaced? Has anyone ever seen this before?
      Absolutely correct, compatible toner can vary dramatically in quality & cause all kind of issues.

      However if there was only compatible cyan toner fitted I would only expect the cyan dev unit & possibly drum to need repacing not the remaining colour dev units.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • guitar9199
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2016
          • 1097
          #3
          Re: imageRUNNER compatible toner damage

          Originally posted by copier tech
          Absolutely correct, compatible toner can vary dramatically in quality & cause all kind of issues.

          However if there was only compatible cyan toner fitted I would only expect the cyan dev unit & possibly drum to need repacing not the remaining colour dev units.
          I would also take a good hard look at the transfer belt, cleaning blade and transfer roller as well. Some aftermarket toner is so abrasive, it'll wear those parts out too.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092
              #4
              Re: imageRUNNER compatible toner damage

              U probably got ripped off with having to replace the other 3 units.

              Pays to always get a second option,
              By the way, if u had a service contract, that would be a violation of agreement using third-party.

              Agree that the ITB and some other parts could have been effected.
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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