Yellow line when scanning to PDF

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • aoe
    Technician
    • Nov 2007
    • 41
    #1

    Yellow line when scanning to PDF

    Hi my customer has a Canon 2545I, when they scan to email using 8.5X11 ADF, scanned PDF images appear with a yellow line from left to right across. Please let me know if anyone has seen this before.
    Thank you in advance,

    Sincerely

    Bruno.
    Tags: advance, canon ir 2545i, line, pdf, yellow
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22798
      #2
      Re: Yellow line when scanning to PDF

      Originally posted by aoe
      Hi my customer has a Canon 2545I, when they scan to email using 8.5X11 ADF, scanned PDF images appear with a yellow line from left to right across. Please let me know if anyone has seen this before.
      Thank you in advance,
      Sincerely
      Bruno.
      first thing did you:

      CLEAN the scan glass and optics?
      run scanner calibrations?

      exactly WHAT HAS BEEN DONE?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23009
          #3
          Re: Yellow line when scanning to PDF

          Originally posted by Phil B.
          first thing did you:

          CLEAN the scan glass and optics?
          run scanner calibrations?

          exactly WHAT HAS BEEN DONE?
          Yup.
          Cleaning the optics would be a good place to start.
          A sample would be nice too. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Zeldaman
              Senior Tech

              500+ Posts
              • Mar 2011
              • 946
              #4

                Comment

                • aoe
                  Technician
                  • Nov 2007
                  • 41
                  #5
                  Re: Yellow line when scanning to PDF

                  Thanks for the reply,
                  I have cleaned the optics, did not think to recalibrate scanner.
                  If problem still persists I will upload sample.

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22798
                      #6
                      Re: Yellow line when scanning to PDF

                      Originally posted by aoe
                      Thanks for the reply,
                      I have cleaned the optics, did not think to recalibrate scanner.
                      If problem still persists I will upload sample.
                      if you find a fix... make sure you followup and let us know what it was

                        Comment

                        • aoe
                          Technician
                          • Nov 2007
                          • 41
                          #7
                          Re: Yellow line when scanning to PDF

                          Will do, thank you for the follow up.
                          Heading back to customer after the holidays.

                            Comment

                            • aoe
                              Technician
                              • Nov 2007
                              • 41
                              #8
                              Re: Yellow line when scanning to PDF

                              Hi, Thank you everyone for your help I returned to the customer 2 1/2 weeks ago and everything seems to be working good have not heard back from them. I wanted to give it a couple of weeks before I replied to this thread. There was a small piece of fluff that I did not see, also cleaned the optics again and recalibrated seems to be working fine for now.
                              Again thank you for all your help very much appreciated

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 23009
                                  #9
                                  Re: Yellow line when scanning to PDF

                                  Thanks for following up. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    Previous template Next
                                    Working...