Yellow colour is missing when printing on Canon IR Adv C5235

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  • jacob234
    Technician
    • Jul 2019
    • 11

    [Misc] Yellow colour is missing when printing on Canon IR Adv C5235

    Hello Dear All,

    I have problem with my copier Canon IRA C5235 where the yellow color or the picture contents yellow will not printed on the paper. I have select mode one color, that is yellow, the result is blank meanwhile for other such cyan, blue etc is ok.
    I have already replaced new yellow developer than the result is still blank. I also check in service menu by pressing *28* then check for the part check, the result is ok. I found some thing wrong when go to Function, Misc-P--> Misc-P --> AT-IMG-X reported NG!
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Yellow colour is missing when printing on Canon IR Adv C5235

    Originally posted by jacob234
    Hello Dear All,

    I have problem with my copier Canon IRA C5235 where the yellow color or the picture contents yellow will not printed on the paper. I have select mode one color, that is yellow, the result is blank meanwhile for other such cyan, blue etc is ok.
    I have already replaced new yellow developer than the result is still blank. I also check in service menu by pressing *28* then check for the part check, the result is ok. I found some thing wrong when go to Function, Misc-P--> Misc-P --> AT-IMG-X reported NG!
    did you clean the toner supply area?
    did you verify that the laser is working...


    so little info .... too many questions

    PhilB " The Dentist"

    Comment

    • MunsterTech
      Trusted Tech

      Site Contributor
      250+ Posts
      • Sep 2014
      • 376

      #3
      Re: Yellow colour is missing when printing on Canon IR Adv C5235

      check the coupling on the yw dev assy, its like a mini propeller , they can break or come loose so you get no drive to the dev

      Comment

      • copier tech
        Field Supervisor

        5,000+ Posts
        • Jan 2014
        • 7931

        #4
        Re: Yellow colour is missing when printing on Canon IR Adv C5235

        Originally posted by MunsterTech
        check the coupling on the yw dev assy, its like a mini propeller , they can break or come loose so you get no drive to the dev
        I agree, take out the process unit, check the Yellow dev drive coupling compare it to the other drives they do break.
        Let us eat, drink, and be merry, because tomorrow we may die!

        For all your firmware & service manual needs please visit us at:

        www.copierfirmware.co.uk - www.printerfirmware.co.uk

        ​

        Comment

        • jacob234
          Technician
          • Jul 2019
          • 11

          #5
          Re: Yellow colour is missing when printing on Canon IR Adv C5235

          Dear PhilB,

          Did you mean hoper and botle base assembly area? I did not clean this area. It's look clean.
          I checked laser by pressing *28* then ---> System level 2 ---Laser then LD-ADJ-Y then i heard sound indicated laser was working then the result is OK for each color.
          -----System level 1 ---> DPC--> DRMSETY ---> OK others are OK
          -----System level 1 ---INSTAL-INISETY check developer --->OK
          -----System level 1 --->MISC P--> AT-IMG-X ----> NG!
          I did for followings,
          Replacing new Y developer --> yes
          Replacing new opc drum --> Yes
          Replacing new belt transfer ---> Yes


          Originally posted by Phil B.
          did you clean the toner supply area?
          did you verify that the laser is working...


          so little info .... too many questions

          PhilB " The Dentist"

          Comment

          • jacob234
            Technician
            • Jul 2019
            • 11

            #6
            Re: Yellow colour is missing when printing on Canon IR Adv C5235

            Dear Friend,

            I check the developer by using *28* System level 1--INISETY--Check developer the result OK. Then I open process unit, I saw toner go down to developer and this new developer has yellow toner at magnetic roller.

            Originally posted by MunsterTech
            check the coupling on the yw dev assy, its like a mini propeller , they can break or come loose so you get no drive to the dev

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808

              #7
              Re: Yellow colour is missing when printing on Canon IR Adv C5235

              Originally posted by jacob234
              Dear PhilB,

              Did you mean hoper and botle base assembly area? I did not clean this area. It's look clean.
              I checked laser by pressing *28* then ---> System level 2 ---Laser then LD-ADJ-Y then i heard sound indicated laser was working then the result is OK for each color.
              -----System level 1 ---> DPC--> DRMSETY ---> OK others are OK
              -----System level 1 ---INSTAL-INISETY check developer --->OK
              -----System level 1 --->MISC P--> AT-IMG-X ----> NG!
              I did for followings,
              Replacing new Y developer --> yes
              Replacing new opc drum --> Yes
              Replacing new belt transfer ---> Yes
              Yes everything from bottle to dev inlet.. it might seem like its putting toner in dev..may not be enough
              .def check gears on dev as others have said.
              Does yellow show on belt if you do a stop test?

              Sent from my SM-G960U using Tapatalk

              Comment

              • jacob234
                Technician
                • Jul 2019
                • 11

                #8
                Re: Yellow colour is missing when printing on Canon IR Adv C5235

                Dear Friend,

                Before install new developer, I did not se any yellow color or magnet powder onf magnetic roller sruface. After install it, and do intial developer in service menu (*28)* tehe resuli--> ok. I open process unit then I saw the all surface of magnetic roller filled by both magnetic powder and toner be spread evenly ( proportional). I diassmbky the developer to check coupling then comapre with another deveoper, It same and trying to rotate it, developer's coupling work properly.


                Originally posted by copier tech
                I agree, take out the process unit, check the Yellow dev drive coupling compare it to the other drives they do break.

                Comment

                • jacob234
                  Technician
                  • Jul 2019
                  • 11

                  #9
                  Re: Yellow colour is missing when printing on Canon IR Adv C5235

                  Dear Friend,

                  I di not see yellow on belt but I see on developer and drum area


                  Originally posted by Phil B.
                  Yes everything from bottle to dev inlet.. it might seem like its putting toner in dev..may not be enough
                  .def check gears on dev as others have said.e
                  Does yellow show on belt if you do a stop test?

                  Sent from my SM-G960U using Tapatalk

                  Comment

                  • jacob234
                    Technician
                    • Jul 2019
                    • 11

                    #10
                    Re: Yellow colour is missing when printing on Canon IR Adv C5235

                    I have checked the coupling, there is no broken and work properly

                    Originally posted by jacob234
                    Dear Friend,

                    I check the developer by using *28* System level 1--INISETY--Check developer the result OK. Then I open process unit, I saw toner go down to developer and this new developer has yellow toner at magnetic roller.

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808

                      #11
                      Re: Yellow colour is missing when printing on Canon IR Adv C5235

                      Originally posted by jacob234
                      Dear Friend,

                      I di not see yellow on belt but I see on developer and drum area
                      did you do a STOP test ( half test )

                      you have to do it while machine is trying to lay down toner on page

                      Comment

                      • jacob234
                        Technician
                        • Jul 2019
                        • 11

                        #12
                        Re: Yellow colour is missing when printing on Canon IR Adv C5235

                        How to do it? Could ypu please advisee me step by step?

                        Originally posted by Phil B.
                        did you do a STOP test ( half test )

                        you have to do it while machine is trying to lay down toner on page

                        Comment

                        • jacob234
                          Technician
                          • Jul 2019
                          • 11

                          #13
                          Re: Yellow colour is missing when printing on Canon IR Adv C5235

                          Dear Friend,

                          I have already do test page half then no yellow

                          Originally posted by jacob234
                          Dear Friend,

                          I di not see yellow on belt but I see on developer and drum area

                          Comment

                          • ncbabak
                            Technician
                            • Apr 2014
                            • 43

                            #14
                            Re: Yellow colour is missing when printing on Canon IR Adv C5235

                            Originally posted by jacob234
                            Dear Friend,

                            I di not see yellow on belt but I see on developer and drum area
                            Hi
                            If Yellow toner is on drum but it is not on transfer belt ,
                            it means toner cant transfer from drum on transfer belt,
                            and it may be cause:



                            1-Yellow primery transfer roller inside Image transfer belt


                            2-Charging High voltage of Yellow primery transfer roller


                            3-DC Controller board



                            Check them

                            Comment

                            • jacob234
                              Technician
                              • Jul 2019
                              • 11

                              #15
                              Re: Yellow colour is missing when printing on Canon IR Adv C5235

                              If you do not mind, could you please advise me the part number?


                              Originally posted by ncbabak
                              Hi
                              If Yellow toner is on drum but it is not on transfer belt ,
                              it means toner cant transfer from drum on transfer belt,
                              and it may be cause:



                              1-Yellow primery transfer roller inside Image transfer belt


                              2-Charging High voltage of Yellow primery transfer roller


                              3-DC Controller board



                              Check them

                              Comment

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