Canon IR2270 OFFLINE when online - HELP!!!

[drkovacev]

I have a Canon Imagerunner 2270 which copies fine, wont print or scan, i installed the latest software. It installed, i am able to access it via IP address, says all is ok, but when i try to print, it powers up, then powers down - no printing, when i try to scan, it loads, but then tells me the scanner is offline.

I am using windows 10

Any ideas?


Thanks all!

[Phil B.]

Re: Canon IR2270 OFFLINE when online - HELP!!!

I have a Canon Imagerunner 2270 which copies fine, wont print or scan, i installed the latest software. It installed, i am able to access it via IP address, says all is ok, but when i try to print, it powers up, then powers down - no printing, when i try to scan, it loads, but then tells me the scanner is offline.
I am using windows 10 Any ideas? Thanks all!

what software did you install?

Win10 is causing problems with SMB scanning.

you might have some FIRMWARE to correct that problem, but we need more info.

what type network?
wired or wireless?
WSD drivers installed?
did you check the error log for a non-message error code?

I take it you are an end user, and not a tech?

[ChrisG]

Re: Canon IR2270 OFFLINE when online - HELP!!!

Are you using the UFRII driver to test your printing? If you're trying to print PCL and the option isn't installed, you'll get this result.

Also what kind of scanning are you attempting to do? TWAIN, email, folder etc.

Chris
TJL Copy

I have a Canon Imagerunner 2270 which copies fine, wont print or scan, i installed the latest software. It installed, i am able to access it via IP address, says all is ok, but when i try to print, it powers up, then powers down - no printing, when i try to scan, it loads, but then tells me the scanner is offline.

I am using windows 10

Any ideas?


Thanks all!

[copier tech]

Re: Canon IR2270 OFFLINE when online - HELP!!!

I have a Canon Imagerunner 2270 which copies fine, wont print or scan, i installed the latest software. It installed, i am able to access it via IP address, says all is ok, but when i try to print, it powers up, then powers down - no printing, when i try to scan, it loads, but then tells me the scanner is offline.

I am using windows 10

Any ideas?


Thanks all!

Has this machine ever printed?

You may not have a N boot rom fitted this was an optional extra.

Press the 123 counter button check device configuration IR2270N.

[drkovacev]

Re: Canon IR2270 OFFLINE when online - HELP!!!

what software did you install?

Win10 is causing problems with SMB scanning.

you might have some FIRMWARE to correct that problem, but we need more info.

what type network?
wired or wireless?
WSD drivers installed?
did you check the error log for a non-message error code?

I take it you are an end user, and not a tech?

__________________________________________________ __________________________________
Thanks for the reply

- I am end user
- Wired network
- Drivers off Canon Website
- No errors in log
- No error messages
- Scanning works on some PCs but not all
drivers used were off Canon Website for IR 2270 PCL6, but I tried PS and the others.... no difference, when you give print command, the copier warms up, then powers back down.

Unsure of firmware version, cannot seem to find an update for this

Thanks

[guitar9199]

Re: Canon IR2270 OFFLINE when online - HELP!!!

__________________________________________________ __________________________________
Thanks for the reply

- I am end user
- Wired network
- Drivers off Canon Website
- No errors in log
- No error messages
- Scanning works on some PCs but not all
drivers used were off Canon Website for IR 2270 PCL6, but I tried PS and the others.... no difference, when you give print command, the copier warms up, then powers back down.

Unsure of firmware version, cannot seem to find an update for this

Thanks

OK...

If the copier doesn't HAVE the PCL or PS option installed, those print drivers will not work. Use the Canon UFR II drivers instead, and that should address your printing issue.

As far as scanning goes, Microsoft is slowly phasing out SMB version 1 for the more secure SMB v2/v3, but since the iR2270 model was released in 2004, the likelihood of a firmware update to even ALLOW SMB v2/v3 is pretty slim. With updated email security these days (SSL/TLS), scan to email is probably out of the question as well.

You might have to install Color Network Scangear and use it as a "Pull" scanner instead. Either that, or it's time to upgrade the machine.

[Phil B.]

Re: Canon IR2270 OFFLINE when online - HELP!!!

OK...

If the copier doesn't HAVE the PCL or PS option installed, those print drivers will not work. Use the Canon UFR II drivers instead, and that should address your printing issue.

As far as scanning goes, Microsoft is slowly phasing out SMB version 1 for the more secure SMB v2/v3, but since the iR2270 model was released in 2004, the likelihood of a firmware update to even ALLOW SMB v2/v3 is pretty slim. With updated email security these days (SSL/TLS), scan to email is probably out of the question as well.

You might have to install Color Network Scangear and use it as a "Pull" scanner instead. Either that, or it's time to upgrade the machine.

+1 to your comments guitar9199..
not familiar with CSN.. is that like an OCR or ?

MicroQuirk(soft) has really slid down hill since Win7 ( really 95/xp ) but really how many people are going to even try and learn Linux or similar OS.

manufactures build obsolescence into every product. each decade the life span gets shorter.

[guitar9199]

Re: Canon IR2270 OFFLINE when online - HELP!!!

+1 to your comments guitar9199..
not familiar with CSN.. is that like an OCR or ?

MicroQuirk(soft) has really slid down hill since Win7 ( really 95/xp ) but really how many people are going to even try and learn Linux or similar OS.

manufactures build obsolescence into every product. each decade the life span gets shorter.

CNSG (Color Network Scangear) is basically TWAIN software for "Pull-Scanning" documents into an application such as Adobe Acrobat, Time Matters, etc. It requires the page to be pulled with the software directly into the app, not a folder or a scan to email program. If you save it to your computer from the program you pulled it with, THEN you can attach it to email.

[Phil B.]

Re: Canon IR2270 OFFLINE when online - HELP!!!

CNSG (Color Network Scangear) is basically TWAIN software for "Pull-Scanning" documents into an application such as Adobe Acrobat, Time Matters, etc. It requires the page to be pulled with the software directly into the app, not a folder or a scan to email program. If you save it to your computer from the program you pulled it with, THEN you can attach it to email.

Thanks yeah.. when you mentioned "Pull" I thought it had to be a variation of sorts of a TWAIN!

Thanks Brother!

[ChrisG]

Re: Canon IR2270 OFFLINE when online - HELP!!!

Thanks yeah.. when you mentioned "Pull" I thought it had to be a variation of sorts of a TWAIN!

Thanks Brother!

If you were scanning SMB before to some computers that are now not able to on Windows 10 there are a couple of quick things to check. As mentioned before, a copier of that age will most likely need to have SMB 1.0 turned back on. If you open Control Panel and go to Programs and Features, you'll find "Window's Features." Scroll down the page until you see SMB 1.0 which will likely have a black box next to it. Open the drop down and check all 3 options. You'll have to do a restart for the changes to take effect.

*This was changed as part of the attempt to block the WannaCry virus that was going around a couple of years ago but should now be caught by most of your over the counter anti virus software*

You can also check your advanced sharing settings under "Network and Internet" in the Control Panel. Windows updates on Win10 have a sneaky habit of turning most of the file and printer sharing off by default.

Hope this helps

[drkovacev]

Re: Canon IR2270 OFFLINE when online - HELP!!!

Thanks for all the advice!

Well I have tried several of the suggestions, and they are appreciated... However, they have not resolved the issues yet... its really confusing. So here is the situation

1.) Copier works great
2.) Faxes well
3.) I did try the UDFII drivers on multiple network connected computers, (and all the other drivers, PCL, PS6) when i print to the IR2270, the printer (copier) powers up whines, but then powers down after a few seconds... it does not give any errors, and windows (version Windows 10 pro) does not give any errors, for all documentation purposes it seems like the systems believe something was printed, when in fact it was not. I did modify and allow the windows SMB 1.0 (all 3 boxes) but to no avail...didnt work...
4.) Scanning - WEIRD!! - So i can scan when logged in as administrator to one computer, then ( installed the color network scangear2 (CNSG2) driver and selected the correct cannon device). I changed the resolution from 200dpi to 300dpi and BOOM... it now gives me an error no matter what i try, i tried returning to 200 dpi and lower, uninstalled the CNSG2, then reinstalled, even did system restore to a point a day before installing any of the drivers and tried a reinstall.. now i cannot scan no matter what i try...

I feel like i screwed something up, just dont know what it is... i can easily access the device using the IP, i have turned the scanner to online. nothing seems to work.. it will scan to one computer in my network of 4.. suggestions?

can anyone give me an idea of all of the settings from windows printer settings? The printer is shared on network..


thanks