Canon IR C5045 cannot print anymore

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  • skibum
    Independent Service Tech
    Site Contributor
    100+ Posts
    • Apr 2009
    • 226
    #1

    Canon IR C5045 cannot print anymore

    This machine has printed for yrs in this location and now does not print and it is printing using the Fiery imagepass B1. You can ping it but the RUI is also unavailable. You can get to the web browser of the Canon IRC5045 but then when you try to log into the RUI of the printer the message reads "Remote UI cannot be used" . Scanning was working. I updated/replaced the both imagepass B1 and the copier firmwares (syst software). After the firmware updates there was an error with 2 files on the C5045 firmware update. When I updated the c5045 firmware I did a update/replace by choosing #3 to execute the update from the download menu. I was going to go back and now try format, then rewrite the firmware I think it was choice #1 from the download menu. Any advice would be very helpful. Thank you in advance!
    Tags: c5045, canon, firmware, menu, update
    • craigster
      Trusted Tech

      100+ Posts
      • Apr 2016
      • 200
      #2
      Re: Canon IR C5045 cannot print anymore

      I would be looking at controller 1 but try to do a MMI clear first. Just a thought

        Comment

        • mga
          Copier Technician

          Site Contributor
          1,000+ Posts
          • Dec 2010
          • 1393
          #3
          Re: Canon IR C5045 cannot print anymore

          Originally posted by skibum
          This machine has printed for yrs in this location and now does not print and it is printing using the Fiery imagepass B1. You can ping it but the RUI is also unavailable. You can get to the web browser of the Canon IRC5045 but then when you try to log into the RUI of the printer the message reads "Remote UI cannot be used" . Scanning was working. I updated/replaced the both imagepass B1 and the copier firmwares (syst software). After the firmware updates there was an error with 2 files on the C5045 firmware update. When I updated the c5045 firmware I did a update/replace by choosing #3 to execute the update from the download menu. I was going to go back and now try format, then rewrite the firmware I think it was choice #1 from the download menu. Any advice would be very helpful. Thank you in advance!
          Is there a error on the Fiery ie not 00
          Regards Mark

          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

          https://copierservices.simdif.com

            Comment

            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387
              #4
              Re: Canon IR C5045 cannot print anymore

              When you access the fiery interface from the copier control panel, do you a screen that says idle, or does it say "wait a moment"
              Accidents don't just happen. They must be carelessly planned.

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 7931
                  #5
                  Re: Canon IR C5045 cannot print anymore

                  Originally posted by skibum
                  This machine has printed for yrs in this location and now does not print and it is printing using the Fiery imagepass B1. You can ping it but the RUI is also unavailable. You can get to the web browser of the Canon IRC5045 but then when you try to log into the RUI of the printer the message reads "Remote UI cannot be used" . Scanning was working. I updated/replaced the both imagepass B1 and the copier firmwares (syst software). After the firmware updates there was an error with 2 files on the C5045 firmware update. When I updated the c5045 firmware I did a update/replace by choosing #3 to execute the update from the download menu. I was going to go back and now try format, then rewrite the firmware I think it was choice #1 from the download menu. Any advice would be very helpful. Thank you in advance!

                  Do you actually NEED the imagepass? most clients don't especially on this aging 50xx series.

                  Simply remove the fiery, change the CONT setting in service mode & use the internal controller. Simple.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                  ​

                    Comment

                    • fchu5959
                      Field Engineer

                      100+ Posts
                      • Jun 2010
                      • 100
                      #6
                      Re: Canon IR C5045 cannot print anymore

                      I agree with "Copier Tech".

                      This is the logical way to proceed;you should determine where the issue stems.Is it the controller or the mfp irac 5045??

                      So,power off both fiery and copier.Then,

                      1. Disconnect the Fiery cables from the machine.
                      2. Set the CONT setting to "0"
                      3.Power on the copier and try to print a pdf or jpeg file to the copier through RUI.

                      If the print is ok,it means that the irac 5045 is ok.

                      So you have an issue with the controller B1.From thereon,follow the controller service manuals.

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