image runner C3330 "cannot recognize drum unit"

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  • snafu86
    Junior Member
    • Aug 2020
    • 1

    image runner C3330 "cannot recognize drum unit"

    Hello, all!

    Anyone come across this issue, message, on this specific series? Advice, solutions, etc? Machine works normally and copy quality is fine.
  • mga
    Copier Technician

    Site Contributor
    1,000+ Posts
    • Dec 2010
    • 1393

    #2
    Re: image runner C3330 "cannot recognize drum unit"

    Originally posted by snafu86
    Hello, all!

    Anyone come across this issue, message, on this specific series? Advice, solutions, etc? Machine works normally and copy quality is fine.
    Have you been using oem drums or rebuilding the old ones
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

    Comment

    • Newmu
      Junior Member
      • May 2019
      • 2

      #3
      Re: image runner C3330 "cannot recognize drum unit"

      i have had a couple of these do this. all of mine where the drum unit cover wasnt fully closed. we just open and close it. but i am guessing you have already tried that?

      Comment

      • Drivee
        Trusted Tech

        250+ Posts
        • Nov 2020
        • 322

        #4
        Re: image runner C3330 "cannot recognize drum unit"

        I have same question, the printer work fine but I have error Cannot recognize the drum. Drum is aftermatket.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7930

          #5
          Re: image runner C3330 "cannot recognize drum unit"

          Originally posted by Drivee
          I have same question, the printer work fine but I have error Cannot recognize the drum. Drum is aftermatket.
          You answered your own question. 'Drum is aftermatket'

          Fit genuine.



          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk

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