Hello
The beast in question senses a document loaded then runs the feed rollers in the reverse direction. Receive end of things all works fine. Firstly this is not a machine i'd seen before, so I just looked for anything obvious like broken flags. Next I did remove the outer part of the ADF off it's hinge and it ran in the correct direction and of course printed a blackish scan by manually running a sheet along. Unfortunatly this customer wanted it down for under half an hour and I never got to resolve this further. Can anyone volunteer a likely causes i can prove next time I'm there?
Thanks very much
The beast in question senses a document loaded then runs the feed rollers in the reverse direction. Receive end of things all works fine. Firstly this is not a machine i'd seen before, so I just looked for anything obvious like broken flags. Next I did remove the outer part of the ADF off it's hinge and it ran in the correct direction and of course printed a blackish scan by manually running a sheet along. Unfortunatly this customer wanted it down for under half an hour and I never got to resolve this further. Can anyone volunteer a likely causes i can prove next time I'm there?
Thanks very much
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