[Misc] Touch Screen issues with IR4525iii

[Copybox]

I have recalibrated the touch screen on this machine (the touch icons were all over the place and glitching when pressing) but the issue keeps on reocurring. I have done a firmware update - no fix. Are there any other updates available as i think this is a software issue??
Thanks

[Brian8506]

Re: Touch Screen issues with IR4525iii

I believe the CPU board in panel is a problem on that series


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[copier tech]

Re: Touch Screen issues with IR4525iii

I have recalibrated the touch screen on this machine (the touch icons were all over the place and glitching when pressing) but the issue keeps on reocurring. I have done a firmware update - no fix. Are there any other updates available as i think this is a software issue??
Thanks

If the machine can print & the hard keys work sounds like you have a failing touch pad so either clean or replace it.

We have a few issues like this usually down to customers "sanitising" the screen.

[Copybox]

Re: Touch Screen issues with IR4525iii

I believe the CPU board in panel is a problem on that series


Sent from my iPhone using Tapatalk

Thanks Brian,
Can the CPU board be changed? If it can do you know the part no??
Cheers

[Phil B.]

Re: Touch Screen issues with IR4525iii

Thanks Brian,
Can the CPU board be changed? If it can do you know the part no??
Cheers

frankly you should get a manual for the machine if you plan on working on it anymore.

per forum rules all manual requests are to be made in this forum -----> https://www.copytechnet.com/forums/s...nual-requests/

[Copybox]

Re: Touch Screen issues with IR4525iii

If the machine can print & the hard keys work sounds like you have a failing touch pad so either clean or replace it.

We have a few issues like this usually down to customers "sanitising" the screen.

That figures, as the glitch was reported around August time. Another tech stated that this version of machine has a temperamental CPU board?? (FM1-X896-000) so a bit stuck as to where to start. The touch pad check is obviously the most cost effective option to start with

[copier tech]

Re: Touch Screen issues with IR4525iii

That figures, as the glitch was reported around August time. Another tech stated that this version of machine has a temperamental CPU board?? (FM1-X896-000) so a bit stuck as to where to start. The touch pad check is obviously the most cost effective option to start with

Before ordering any parts I would strip the panel down & clean the touch pad contacts often that is all that is required.