IPF-610 - cannot adjust printhead

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  • zerosquared
    Technician
    • Aug 2020
    • 10
    #1

    [Error Code] IPF-610 - cannot adjust printhead

    Hey,

    I have a weird problem with my IPF610.
    I wanted to adjust the printhead automatically, but I always get the error "cannot adjust printhead" and that I should press online to get rid of the message and then try again.

    The head is clean and working fine, a nozzle check doesn't show any indication of problems there.

    When I want to start a manual adjustment I get the message that I should start the automatic one first - which fails every time.

    Then I tried the manual adjustment from the Service Menu - The printout is attached.

    Am I too stupid or aren't there any "good" values to select?
    What can I do? Is it possible that the multi-sensor is dead?

    Any help would be much appreciated!

    Have a great day.
    Attached Files
    Tags: adjust, error, manual, message, printhead
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698
      #2
      Re: IPF-610 - cannot adjust printhead

      What outputs are you getting from the multisensor?

      Optical Sensor Output: Settings > OK > Service Menu > OK > right arrow x3 to Function > down arrow x1 to CR UNLOCK > right arrow x8 to OPT SENS OUTPUT > down arrow to =NO > right arrow to YES > OK "=YES" > right arrow to browse outputs.
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • zerosquared
          Technician
          • Aug 2020
          • 10
          #3
          Re: IPF-610 - cannot adjust printhead

          Thanks for your reply!

          Sadly I dont have these options in the Service Menu - I added the options of my Service Menu as an attachment.
          Or is there another Service Menu that I dont know about?
          Attached Files

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22698
              #4
              Re: IPF-610 - cannot adjust printhead

              Will it do a gap calibration? What results? Are there any error codes?

              I didn't know that the menus was different that the other iPFs. I've worked mostly on 710-785s. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • zerosquared
                  Technician
                  • Aug 2020
                  • 10
                  #5
                  Re: IPF-610 - cannot adjust printhead

                  Originally posted by blackcat4866
                  Will it do a gap calibration? What results? Are there any error codes?
                  Gap calibration seemed to work - it justs reports "CHECK END" when it's done.

                  Only error code in the log (except some for low ink) is 03863000-2820 - which seems to be "cannot adjust printhead"...

                  I am running out of ideas; could it still be the optical sensor? I can maybe scrap one of another 610 in unknown condition. Worth a try or not?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22698
                      #6
                      Re: IPF-610 - cannot adjust printhead

                      The multisensor is probably fine. I suspect that you've got some blocked orifaces in the printhead. If it still prints, they may clear with use. The next step is replacing the printhead. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • zerosquared
                          Technician
                          • Aug 2020
                          • 10
                          #7
                          Re: IPF-610 - cannot adjust printhead

                          Originally posted by blackcat4866
                          The multisensor is probably fine. I suspect that you've got some blocked orifaces in the printhead. If it still prints, they may clear with use. The next step is replacing the printhead. =^..^=
                          Soo, I replaced the printhead... After that, I tried it again, and it STILL won't adjust the head.

                          I attached a scan of my nozzle-check and also what gets printed during the automatic adjustment. As far as I can tell the head is fine (just not adjusted very well), but all nozzles seem to be working fine..?

                          Any further ideas? I'd really appreciate them...
                          Attached Files

                            Comment

                            • Michael
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Dec 2020
                              • 158
                              #8
                              Re: IPF-610 - cannot adjust printhead

                              this person have same problem:

                              Canon iPF6100 Error "Cannot Adjust Printhead"

                              btw. which paper do you use? normal plain paper?
                              My profile is not working at the moment. The profile you see is not mine. Board redirects to a wrong userprofile. So you CAN´T REACH ME over the profile via SEND PRIVATE MESSAGE and even not over regular Email too

                              You only can contact me if you click my name on a post and select PRIVATE MESSAGE straight from there.

                                Comment

                                • zerosquared
                                  Technician
                                  • Aug 2020
                                  • 10
                                  #9
                                  Re: IPF-610 - cannot adjust printhead

                                  Originally posted by Michael
                                  this person have same problem:

                                  Canon iPF6100 Error "Cannot Adjust Printhead"
                                  Yeah, but there it was the mainboard - the problem of every second row missing with the Service-Mode-Nozzle-Check is known and a electrical problem. I had this on another iPF 610.
                                  My Service-Mode-Nozzle-Check looks fine; I don't have any missing rows.

                                  Also, as far as I can tell the printout of the adjustment looks fine(-ish?). That's why I suspected the sensor; is there any way to rule it out?

                                  Originally posted by Michael
                                  btw. which paper do you use? normal plain paper?
                                  I tried normal 80g paper (roll); also 90g and 100g (DIN A4), and glossy photo paper on a roll (not sure about the weight).

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22698
                                      #10
                                      Re: IPF-610 - cannot adjust printhead

                                      If you had a bad multisensor the machine would fail to load paper. If you can successfully load paper you can rule that out.

                                      During the adjustment the machine uses (2) infrared sensors in the bottom of the carriage to read the printed marks. Perhaps those sensors are inked up or the orifaces blocked with paper lint. I've had success cleaning those sensors with alcohol and a cotton swab (without removing the carriage). =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • zerosquared
                                          Technician
                                          • Aug 2020
                                          • 10
                                          #11
                                          Re: IPF-610 - cannot adjust printhead

                                          Originally posted by blackcat4866
                                          If you had a bad multisensor the machine would fail to load paper. If you can successfully load paper you can rule that out.

                                          During the adjustment the machine uses (2) infrared sensors in the bottom of the carriage to read the printed marks. Perhaps those sensors are inked up or the orifaces blocked with paper lint. I've had success cleaning those sensors with alcohol and a cotton swab (without removing the carriage). =^..^=
                                          As far as I know, the 2 infrared sensors are in the multisensor? This is a diagram from the service-manual.
                                          Multi_Sensor.jpg

                                          Are the infrared-LED/-sensors just used for calibration or also to detect loaded paper? Is it possible that the infrared-sensor or LED is dead but it still detects the paper because for detection only the RGB-LEDs are used?

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22698
                                              #12
                                              Re: IPF-610 - cannot adjust printhead

                                              Sorry I don't know that. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • zerosquared
                                                  Technician
                                                  • Aug 2020
                                                  • 10
                                                  #13
                                                  Re: IPF-610 - cannot adjust printhead

                                                  Originally posted by blackcat4866
                                                  Sorry I don't know that. =^..^=
                                                  Hmm... Maybe I can get another sensor and just replace it.

                                                    Comment

                                                    • Michael
                                                      Trusted Tech

                                                      Site Contributor
                                                      100+ Posts
                                                      • Dec 2020
                                                      • 158
                                                      #14
                                                      Re: IPF-610 - cannot adjust printhead

                                                      do you see this lights ?

                                                      Canon imagePROGRAF MULTI SENSOR for media detection, alignment and profile setting on new PRO series - YouTube

                                                      which paper you use for calibration? i hope not the clossy paper.
                                                      My profile is not working at the moment. The profile you see is not mine. Board redirects to a wrong userprofile. So you CAN´T REACH ME over the profile via SEND PRIVATE MESSAGE and even not over regular Email too

                                                      You only can contact me if you click my name on a post and select PRIVATE MESSAGE straight from there.

                                                        Comment

                                                        • zerosquared
                                                          Technician
                                                          • Aug 2020
                                                          • 10
                                                          #15
                                                          Re: IPF-610 - cannot adjust printhead

                                                          Originally posted by Michael
                                                          do you see this lights ?

                                                          Canon imagePROGRAF MULTI SENSOR for media detection, alignment and profile setting on new PRO series - YouTube

                                                          which paper you use for calibration? i hope not the clossy paper.
                                                          Yes, I can see the lights. But it could still be possible that the infrared-emitter is dead which seems to be needed for calibration (at least if the service manual is correct).

                                                          I tried all of the papers i mentioned a few pages back - none of them worked.
                                                          Or is plain paper not good enough for calibration?

                                                            Comment

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