Canon IR500i not printing or copying

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  • DS-PRINTER
    Junior Member
    • Jul 2019
    • 3

    Canon IR500i not printing or copying

    Hi, I have an issue with a Canon IR500i, the printer boots to a ready state with no errors but every time I try to copy a document nothing happens and it returns to a ready state.
    When a document is sent to print the message appears on the front panel that it's been received and green processing LED flashes. The message then disappears, LED stops flashing and no document is in the print queue.
    This happens from the clients network and via my laptop on a USB connection.
    Any ideas what may be causing this?
  • GIUBOSS
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2013
    • 1329

    #2
    Re: Canon IR500i not printing or copying

    Originally posted by DS-PRINTER
    Hi, I have an issue with a Canon IR500i, the printer boots to a ready state with no errors but every time I try to copy a document nothing happens and it returns to a ready state.
    When a document is sent to print the message appears on the front panel that it's been received and green processing LED flashes. The message then disappears, LED stops flashing and no document is in the print queue.
    This happens from the clients network and via my laptop on a USB connection.
    Any ideas what may be causing this?
    have you tried an internal test of the machine?

    Comment

    • DS-PRINTER
      Junior Member
      • Jul 2019
      • 3

      #3
      Re: Canon IR500i not printing or copying

      Yes same thing, just freezes and printer has to be rebooted.

      Comment

      • GIUBOSS
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jul 2013
        • 1329

        #4
        Re: Canon IR500i not printing or copying

        Originally posted by DS-PRINTER
        Yes same thing, just freezes and printer has to be rebooted.
        update all firmware

        Comment

        • copytech,mike
          CopyTech,MIKE
          • Jun 2014
          • 204

          #5
          Re: Canon IR500i not printing or copying

          Originally posted by GIUBOSS
          update all firmware
          Sadly it sounds like the controller board isnt booting up. I hate to say it but it usually means the machine is toast.

          Comment

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