Opinions on what the problem is

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  • bret@cos.flag.org
    Technician

    50+ Posts
    • Jun 2020
    • 98
    #1

    [CQ] Opinions on what the problem is

    Hi All,

    I will be visiting this machine shortly. I'd appreciate any input on what this might be. A drum issue? Something else?

    cq-issue.jpg

    This is on a Canon IR ADV DX C5760. It hasn't had service in several months. Firmware was updated to the latest at last visit about half a year ago.

    Thanks,
    Bret
    Tags: c5760, firmware, months, service, updated
    • zoraldinho
      teacher-guide-expert-guru

      Site Contributor
      2,500+ Posts
      • Mar 2008
      • 4961
      #2
      Re: Opinions on what the problem is

      The picture is awesome.

      They would help if they knew the format of the sample.
      .
      On the left sample i see bad drum or developer if you have non oem toner.
      Print PG-10 test to see wich color have issue.
      Last edited by zoraldinho; 06-18-2021, 10:30 AM.
      Practice makes perfect
      If it ain't broke, don't fix it
      A picture is worth a thousand words
      If you want something done right, you have to do it yourself

        Comment

        • mga
          Copier Technician

          Site Contributor
          1,000+ Posts
          • Dec 2010
          • 1393
          #3
          Re: Opinions on what the problem is

          Originally posted by bret@cos.flag.org
          Hi All,

          I will be visiting this machine shortly. I'd appreciate any input on what this might be. A drum issue? Something else?

          [ATTACH=CONFIG]49479[/ATTACH]

          This is on a Canon IR ADV DX C5760. It hasn't had service in several months. Firmware was updated to the latest at last visit about half a year ago.

          Thanks,
          Bret
          Better samples would be good what's drum life
          Regards Mark

          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

          https://copierservices.simdif.com

            Comment

            • bret@cos.flag.org
              Technician

              50+ Posts
              • Jun 2020
              • 98
              #4
              Re: Opinions on what the problem is

              Thanks.

              I know the photo is not the best. I think they were trying to not show their entire document.

              Apparently the problem cleared up.

              Hopefully next week I can check it out. I'll assume it's a drum or developer and have those on hand in case needed.

                Comment

                • Canuck
                  Tech Specialist

                  1,000+ Posts
                  • Nov 2007
                  • 1713
                  #5
                  Re: Opinions on what the problem is

                  Meter reading on machine?

                    Comment

                    • bret@cos.flag.org
                      Technician

                      50+ Posts
                      • Jun 2020
                      • 98
                      #6
                      Re: Opinions on what the problem is

                      Hi guys,

                      Following up on an old thread here in case it helps someone in the future. In the end the solution was a new black drum.

                      The counters were just over 600,000 at the time. I believe that was the first time the black drum had to be replaced since they got the machine.

                        Comment

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