advance 400IF thinks it's copying/printing but.........

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  • felix
    Technician
    • Oct 2011
    • 24
    #1

    advance 400IF thinks it's copying/printing but.........

    customer said that after he put in a drum it stopped printing.
    i get there looked at drum...it's new the shipping stuff was removed DV unit looked fine put it back together. then he told me when he runs a print job it goes threw but when he goes to get the print nothing there's nothing there.. love it when they tell you oh by the way it's doing this too. anyways I'm still at the machine so i go to make a copy and the machine goes threw the motions but it's not cycling no paper is moving but it thinks it made a copy and goes back to ready.. turn it off and back on it does cycle however and come to ready. but takes forever to come to ready. same problem.
    the owner had left.. so i was able to ask the girls in the office, they said it has been getting slower over time i did a mmi clear that didn't help. no error codes. called nation wide Sean never heard of this he looked in knowledge base for me there's nothing.
    he thinks it's the main board. but i don't want to shot gun parts at this machine. has anyone ever run into this?
    Thanks.
    Tags: back, looked, ready
    • Brian8506
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2009
      • 1635
      #2

        Comment

        • 20 year tech
          Senior Tech

          500+ Posts
          • May 2014
          • 580
          #3
          Re: advance 400IF thinks it's copying/printing but.........

          Can you print internal prints ? What is the job log showing? If you havent already done it update the firmware.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22743
              #4
              Re: advance 400IF thinks it's copying/printing but.........

              I had a Canon iR-3030 years back at a credit union, that the enduser saw me changing the drum last time, and thought that: "I don't need no stinking technician."

              So he changes the next one himself. I get the call the same afternoon, for blank copies. He had ripped four of the wires out of the developing unit connector ... then tucked them in so you couldn't see it. I got a kick out of that. Like I wouldn't notice. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Blizzoo
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Aug 2013
                  • 588
                  #5
                  Re: advance 400IF thinks it's copying/printing but.........

                  I've seen strange ones because of faulty Fax board, not on Canon's though...
                  Defects are simple, our mind is complicated

                    Comment

                    • felix
                      Technician
                      • Oct 2011
                      • 24
                      #6
                      Re: advance 400IF thinks it's copying/printing but.........

                      thanks everyone going back today.. its a small office they have a couple brothers there that are taking up the slack.
                      i will run a P print today if i recall if it prints its not DC controller.. then i will lean to the main board or a at least another machine
                      @black yeah i remember in the 80s back when machines had chains and steel gears...I think it was a 3m- VQC 3.. older grumpy guy
                      we go in the back of the restaurant and there it is back ripped off all apart with vice grips and a ball ping hammer laying on the platen cover.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22743
                          #7
                          Re: advance 400IF thinks it's copying/printing but.........

                          Originally posted by felix
                          thanks everyone going back today.. its a small office they have a couple brothers there that are taking up the slack.
                          i will run a P print today if i recall if it prints its not DC controller.. then i will lean to the main board or a at least another machine
                          @black yeah i remember in the 80s back when machines had chains and steel gears...I think it was a 3m- VQC 3.. older grumpy guy
                          we go in the back of the restaurant and there it is back ripped off all apart with vice grips and a ball ping hammer laying on the platen cover.
                          Lol. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • felix
                              Technician
                              • Oct 2011
                              • 24
                              #8
                              Re: advance 400IF thinks it's copying/printing but.........

                              well tried a p-print nothing said active let it try for about 5 minutes and got nutten

                                Comment

                                • felix
                                  Technician
                                  • Oct 2011
                                  • 24
                                  #9
                                  Re: advance 400IF thinks it's copying/printing but.........

                                  Originally posted by felix
                                  well tried a p-print nothing said active let it try for about 5 minutes and got nutten
                                  well there going the staples route so FIXED.... LOL. thank you everyone for the help

                                    Comment

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