Canon similar solution to Toshiba's service tool

[dansaints]

Like the title says, I'm wondering if there's a similar solution for Canon imageRUNNER Advance models to Toshiba MFP's E-Bridge Cloud Connect (ECC) to improve our efficiency of services to our clients.

For those who doesn't know ECC, this is a cloud-based support software that you can connect the Toshiba MFPs so that you can check the printer status remotely. It can also automatically sends information via email whether there's an error state or it needs toner replacement.

As of the moment, I can only research about Canon Device Management Console. But it is only limited to Canon PIXMA, MAXIFY, CanoScan, imagePROGRAF, and Business Inkjet.

This will be extremely helpful for us especially we are dealing with different foreign languages here in UAE.
Any other information regarding this would be appreciated. Thanks.

[zoraldinho]

We use emaintenance but you have to be a Canon partner.

[dansaints]

We use emaintenance but you have to be a Canon partner.

So Canon will most likely not give access to this solution if you are a third party supplier correct?

[zoraldinho]

Correct.

[dansaints]

Correct.

So in a sense, is there a license for this? Can we contact Canon ME about this so we can avail this solution?

[zoraldinho]

I forgot how we arranged this 15 years ago.
You need a username and password to the portal where you can see your entered devices. The devices send data to the Canon service server such as: spare parts life, error, jam code, counter, etc.
You can see the firmware version, ip number and much more.
I suggest you write to Canon.