iR3245

[copicatt]

Can someone tell me which firmware version solved the Locking up of this series? Hadn't seen this in a while, but have a customer with that complaint. It's not the HDD. It's the situation where the network or poe randomly freezes the machine and have to reboot. Was reading that Canon came out with firmware that specifically solved the problem. Want to make sure I install the correct one.....Thanks!!

[nicknt82]

Re: iR3245

Can someone tell me which firmware version solved the Locking up of this series? Hadn't seen this in a while, but have a customer with that complaint. It's not the HDD. It's the situation where the network or poe randomly freezes the machine and have to reboot. Was reading that Canon came out with firmware that specifically solved the problem. Want to make sure I install the correct one.....Thanks!!

Alway use latest FW. Freeze machine usually caused by HDD or RAM

[Brian8506]

Re: iR3245

Can someone tell me which firmware version solved the Locking up of this series? Hadn't seen this in a while, but have a customer with that complaint. It's not the HDD. It's the situation where the network or poe randomly freezes the machine and have to reboot. Was reading that Canon came out with firmware that specifically solved the problem. Want to make sure I install the correct one.....Thanks!!

I believe it was 50.03. I'm finding after the fact that some of my customers have lost the RUI after upgrading. Even though it's on you get a messaage Remote UI contents unavailable. Haven't figured it out yet. That model is dwindling fast

[copyhere]

Re: iR3245

Did you ever figure out why the RUI dont work? I have the same problem upgrading to version 49.02. 47.01 works fine.

[Brian8506]

Re: iR3245

I only tried 1 because most of these are gone or I haven't seen them. I believe I installed 49.xx not sure but it worked. Not sure if that's the answer in all cases but you could also try a newer version or the special firmware for SMB 2 and 3