Hi Everybody
Need your experienced opinion about a strange problem I saw this morning. The machine works like this:
- Everything is fine when printing from PC or printing internal pages (counter, etc).
- When trying to do a copy or a scantomail or any other job that requires the scanner, the device firstly asks the original format (A4, A3 etc). Once specified you can see the message "scanning in progress" but nothing happens.
The printer hangs and does nothing even when you try to delete the job.
Restarting the printer is the only way to have it ready again.
I tried to disconnect the ADF but the problem is still the same so it doesn't look to be the cause.
I tried to check the CCD in service mode and it seems to be ok. I mean that it passes all the calibrations available.
My suspect is that there could be a problem on the scanner control board but I'm not so experienced on this particular model and would like to read you opinion.
Thank you very much to everyone who will give me an answer and apologize my bad english.
Need your experienced opinion about a strange problem I saw this morning. The machine works like this:
- Everything is fine when printing from PC or printing internal pages (counter, etc).
- When trying to do a copy or a scantomail or any other job that requires the scanner, the device firstly asks the original format (A4, A3 etc). Once specified you can see the message "scanning in progress" but nothing happens.
The printer hangs and does nothing even when you try to delete the job.
Restarting the printer is the only way to have it ready again.
I tried to disconnect the ADF but the problem is still the same so it doesn't look to be the cause.
I tried to check the CCD in service mode and it seems to be ok. I mean that it passes all the calibrations available.
My suspect is that there could be a problem on the scanner control board but I'm not so experienced on this particular model and would like to read you opinion.
Thank you very much to everyone who will give me an answer and apologize my bad english.
Comment