how do i move the trays?????!!!!

[Guest]

so the trays on the side of my copying machine, you know where the finished copies land? well, it's been moved above the point where the copies spurt out of and i can't get it to move back down. HOW DO I DO THIS? any help is greatly appreciated!! thank you so much! i just can't figure it out!

[roho]

try turning copier off/on

[smiling daisy]

i did try that...it seems that they have to be moved manually. there are tracks that run up the copy machine, and the tray hooks on to a track when moved. it seems that i can only move them up not down; as if the hooks won't let go. does that make sense?

thank you for your help! this is so frustrating and i'm really grateful for your suggestions

[Guest]

First of all, what machine and what finisher are you having a problem with?

[roho]

does the screen on the copier say limited functions mode(bottom of screen)?

[smiling daisy]

it's a canon 5070 with a finisher T-1

[smiling daisy]

it doesn't say limited functions mode, but it does say that the finisher can't be used.

[blackcat4866]

You've had some kind of an error on the finisher only allowing partial functioning of the MFP.

[roho]

ok, you need to press "additional functions"-"common settings"-"limited functions"-turn this "off"-properly reboot the copier. the trays should find home position now.

[Guest]

Go to additional function, common settings, look for functions limited mode, turn it off and reboot. Chances are you got a E540-. Check the flag arm sensors they sometimes break and the tray are seeing blind right now, if they don't detect home position the machine will error out.

[smiling daisy]

[IMG]file:///C:/DOCUME%7E1/ADMINA%7E1/LOCALS%7E1/Temp/moz-screenshot.jpg[/IMG] the left side of this picture, the trays, that's what i'm having trouble moving...i thought maybe a picture would help me make more sense.

and blackcat, i know there's an error, how would i fix it?

[smiling daisy]

You guys are awesome!
It worked )
you are so much better than the support people on the phone.
You are fantastic.
Thank you so much!!
)))

[smiling daisy]

all of that was in caps, by the way. i don't know how the lowercase took over.

[Guest]

You guys are awesome!
It worked )
you are so much better than the support people on the phone.
You are fantastic.
Thank you so much!!
)))

That's what we are all here for.

[roho]

glad to hear it worked! suggestion-many times this situation is caused by having recycle boxes under the trays-may not be applicable in this case.
Usually the finisher has very little trouble otherwise!