canon ir3300 pdf printing

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  • nick_schmidt
    Technician
    • Jun 2009
    • 31
    #1

    canon ir3300 pdf printing

    Hello everyone
    I have a machine here canon ir3300.
    it will not print pdf files for some reason
    the machine receives the document........ and then nothing happens
    any idea's

    please help
    Tags: adobe reader, canon, ir3300, pdf, printing
    • bnmand
      Trusted Tech

      250+ Posts
      • Sep 2008
      • 383
      #2
      Originally posted by nick_schmidt
      Hello everyone
      I have a machine here canon ir3300.
      it will not print pdf files for some reason
      the machine receives the document........ and then nothing happens
      any idea's

      please help
      What print drivers are you using PS, PCL5e or PCL6?

      Can you print other documents fine?

        Comment

        • nick_schmidt
          Technician
          • Jun 2009
          • 31
          #3
          it prints all other documents fine just not pdf
          i'm going to have to check whick drivers are in use
          i do not have the machine here, its with my customer
          but i will find out
          whick driver should it have in use???
          thank you very much

            Comment

            • bnmand
              Trusted Tech

              250+ Posts
              • Sep 2008
              • 383
              #4
              Originally posted by nick_schmidt
              it prints all other documents fine just not pdf
              i'm going to have to check whick drivers are in use
              i do not have the machine here, its with my customer
              but i will find out
              whick driver should it have in use???
              thank you very much
              Don't use PCL6. Try the others. Spool print jobs in computer print settings. Use latest drivers.

              Other things to try:
              Check which version of Adobe Reader or other application is being used. If it's an old version try a newer version. Latest version of Adobe Reader is 9.

                Comment

                • nick_schmidt
                  Technician
                  • Jun 2009
                  • 31
                  #5
                  thanks, i appreciate your help
                  going to have a look.
                  just wanted to kinda have an idea of what was going on before i went to my customers location

                    Comment

                    • OMD-227
                      #6
                      You need to select 'Print as image' in the advanced tab of Print selection window to make most printers work properly from acrobat reader 8 onwards. Without a tick in that box, PDF's dont print, especially on color machines. Document gets ripped differently, and always works.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 23009
                          #7
                          Ditto to wazza. Seen this many times...
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • OMD-227
                              #8
                              Thanks Boss

                                Comment

                                • bnmand
                                  Trusted Tech

                                  250+ Posts
                                  • Sep 2008
                                  • 383
                                  #9
                                  Other things to possibly try if all else fails are checking that latest version of PS/PCL is installed on copier and connection via crossover. Not likely to be necessary for this issue but it's always a possibility.

                                    Comment

                                    • nick_schmidt
                                      Technician
                                      • Jun 2009
                                      • 31
                                      #10
                                      thanks all, been a great help

                                        Comment

                                        • nick_schmidt
                                          Technician
                                          • Jun 2009
                                          • 31
                                          #11
                                          i just talked to my customer.
                                          works perfactly
                                          thanks all........ AGAIN

                                            Comment

                                            • OMD-227
                                              #12
                                              Sweet Brother

                                              Remember that one OK, you WILL see it again.

                                              Just be happy that it is not a fault with your machine.

                                                Comment

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