scan to mail and folder

[Guest]

Hi;
i am not able to do scan to mail and scan to folder configuration in irc3180 i have entered all the network setting but still im not able to do it it gives me an error of #801 which related to smtp server but i am able to ping that smtp from the machine and for scan to folder im not able to see any sharwe folder from the machine after giving all the proper permmissions does anybody have a some ideas about the same

[binks24]

[Guest]

Hi;
i am not able to do scan to mail and scan to folder configuration in irc3180 i have entered all the network setting but still im not able to do it it gives me an error of #801 which related to smtp server but i am able to ping that smtp from the machine and for scan to folder im not able to see any share folder from the machine after giving all the proper permmissions does anybody have a some ideas about the same

You have entered all network configurations. Can you describe what you have done. Do have Anti virus software like, Norton,Mcafee. No offense, but are your computers network? Are they set up with a router,switch.

[alex@wocltd.com]

can you browse via smb to the folder on the copier?(as long as it in not $hidden share) if you can't browse that indicates that your gonna have a problem...

[Iommanxman]

This is a very common problem. Things to try are. Use the SMTP server's ip address rather than the name in the network setup as sometimes it does not resolve the DNS naming convention properly. Also make sure that the user that you are using to scan has write access to the network share you are trying to scan to. Sometimes you have to enable the Exchange server to relay e-mails from the IP address. This is a setting within exchange in system manager (you may have to get the customer's IT to do this for you). You have to effectivly "white list" the IP address of the machine. After getting the basics like this covered then you need to start looking at user rights etc.

[prashant]

Thank you, thank you for your valuable feedbak but my problem got resolved there is some aunthontication issue which was creating problem after giving proper aunthontication prblem got resolved.

[Iommanxman]

Thats Great.

[Kapten]

Check this

DNS If the dns isnt right then you have problem no 1
Use mailserver ip instead of name. The physical name and the locical name is not alwas the same.
Good luck

[ninja copy]

GOO""


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