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  • D_L_P
    Self Employed

    1,000+ Posts
    • Oct 2009
    • 1196
    #1

    LC710

    Another Fax question. I'm getting a lot of No good's (##018) from this fax. It is an extremely active fax, doesn't sit idle for more then 5-10 minutes all day. In case the line is busy, I have the retry set for 10 times. They aren't sure if they were using both lines or not in the other building but it does have the capability for dual lines. Anyone see the ##018's before? Would having them add a second line help?









    Finally some issue not related to free SST, firmware or bad HDD..
    Last edited by D_L_P; 11-25-2009, 08:49 PM.
    Tags: act, fax, lc710
    • mrfixit51
      Lead Service Technician

      1,000+ Posts
      • Oct 2008
      • 1975
      #2
      Originally posted by D_L_P
      Another Fax question. I'm getting a lot of No good's (##018) from this fax. It is an extremely active fax, doesn't sit idle for more then 5-10 minutes all day. In case the line is busy, I have the retry set for 10 times. They aren't sure if they were using both lines or not in the other building but it does have the capability for dual lines. Anyone see the ##018's before? Would having them add a second line help?

      Finally some issue not related to free SST, firmware or bad HDD..
      I was surprised that I may have the answer for you on this one,,, in fax land I am blond. If you have a single phone line hooked to a machine that has 2 ports, tha fax will attempt to use the port that is not cabled, causing you this problem. There is in settings somewhere, the ability to turn off the second line. Your problem will go away!

      My manager caught that one for me on a 2270 with a dual capable fax hooked to single phone line. In single mode it was fine, but when it went into broadcast mode, if other faxes got queued up it would try to use the 2nd line. He shut off the 2nd port and all has been well eversince.

      Have a Happy Thanksgiving D_L_P!
      "Once a King, always a King, but once a Knight is enough!"

        Comment

        • D_L_P
          Self Employed

          1,000+ Posts
          • Oct 2009
          • 1196
          #3
          Woo Hoo! Thank you MrFixit! I'll let you know Monday what I find.

          Happy Thanksgiving to you too MrFixit!

            Comment

            • faxman65
              #4
              710

              that is a busy signal ##0018 you well see this on the report when the fax can't make contact. mostly on the TX report.

                Comment

                • D_L_P
                  Self Employed

                  1,000+ Posts
                  • Oct 2009
                  • 1196
                  #5
                  Sry it took so long but MrFixit's suggestion was the fix.
                  Thanks again.

                    Comment

                    • mrfixit51
                      Lead Service Technician

                      1,000+ Posts
                      • Oct 2008
                      • 1975
                      #6
                      Originally posted by D_L_P
                      Sry it took so long but MrFixit's suggestion was the fix.
                      Thanks again.
                      No Problem my friend,,, and now I get to bid you...

                      "Merry Christmas D_L_P!"
                      "Once a King, always a King, but once a Knight is enough!"

                        Comment

                        • D_L_P
                          Self Employed

                          1,000+ Posts
                          • Oct 2009
                          • 1196
                          #7
                          And a Merry Christmas to you too!

                          Thanks for all your help MrFixit (and KenB), I was hero for a day with that fix!

                            Comment

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