irc3380i paper jam at fuser

[gdevine]

I keep getting paper jams just as the paper enters the fuser. It gets about 1cm into the fuser then just jams. I keep clearing it and can't see anything wrong. Anyone got any ideas what might be causing it?

Thanks,

[hemai2005]

check the all sensor inside the fixing unit or may be one of the flag paper sensor not cuting the sensor
also check the error hist.

[Raan]

How often do you get the jams and what's the jam code?

[gdevine]

check the all sensor inside the fixing unit or may be one of the flag paper sensor not cuting the sensor
also check the error hist.

I took the fixing unit out, opened it up and checked it over. Didn't see anything wrong.
Now that I've put it back I get error E000003-0001 - low temperature error

[gdevine]

How often do you get the jams and what's the jam code?

With every page. Didn't make a note of the error number.

[Raan]

I took the fixing unit out, opened it up and checked it over. Didn't see anything wrong.
Now that I've put it back I get error E000003-0001 - low temperature error

Does this error return after clearing it?

With every page. Didn't make a note of the error number.

You can find the jam code in service mode under DISPLAY/JAM.

[gdevine]

Does this error return after clearing it?



You can find the jam code in service mode under DISPLAY/JAM.

Finding it hard to get into service mode, E000003-0001 keeps kicking in.
after a few tries I can get the error code its 0106

[gdevine]

Does this error return after clearing it?

Cleared the error and boots up ok now, jam error is 0106 and still happens on every page

[teckat]

Cleared the error and boots up ok now, jam error is 0106 and still happens on every page

jam code 0106 can be caused by the fixing inlet sensor PS14 or PS14 sensor flag. Sensor (WG8-5772-000) Sensor Flag (FC6-9325-000).

[Raan]

Cleared the error and boots up ok now, jam error is 0106 and still happens on every page

Check to see if the old or the new type of RIGHT LOWER INNER DOOR ASS'Y is mounted in the machine. The new one has a metal plate and a grounding wire. The old one doesn't give enough pressure against the feed rollers which can result in this jam.

Old type: FC5-0596
New type: FM3-1297

[gdevine]

jam code 0106 can be caused by the fixing inlet sensor PS14 or PS14 sensor flag. Sensor (WG8-5772-000) Sensor Flag (FC6-9325-000).

Checked the sensor and it looks clear

[gdevine]

Check to see if the old or the new type of RIGHT LOWER INNER DOOR ASS'Y is mounted in the machine. The new one has a metal plate and a grounding wire. The old one doesn't give enough pressure against the feed rollers which can result in this jam.

Old type: FC5-0596
New type: FM3-1297

I think it's the new type, it has a small metal plate in the corner with a ground wire attached. When the side door is closed it's not quite flush at the bottom, it bulges a little in the middle. I tried applying a little pressure to keep it flush but it still jams.

[Raan]

I think it's the new type, it has a small metal plate in the corner with a ground wire attached. When the side door is closed it's not quite flush at the bottom, it bulges a little in the middle. I tried applying a little pressure to keep it flush but it still jams.

A little bulging is normal.

Try checking that the OHT sensor unit (RH7-7129) is mounted properly in the holder.

Do you get this jam from the multi-feeder also?

[gdevine]

Looks like the sensor was a bit wonky. I've remounted it and its working perfectly again.

Thanks to everyone for all their help!

[Raan]

Sweet!

You're welcome.