ir1023 - Unable to get to Webinterface

[rt3tech]

No RUI

I know I'm a little late on this thread, but has anybody found a solution for this problem? I've experienced it on a 1023if this week and was unable to get the RUI to stay online for longer than a minute or two.

I updated system software (ver.67.01) = no change

I cleared all = no change

Everything else works fine. Printing, faxing, copying and scanning-to-email work fine.

[charm5496]

the original poster resolved it by reloading the firmware which you have already tried.

you may want to clear the temporary web files of the browser on the computer that has given the page expired notice. Once the temporary files are deleted, you may try to launch the RUI again

[teckat]

I know I'm a little late on this thread, but has anybody found a solution for this problem? I've experienced it on a 1023if this week and was unable to get the RUI to stay online for longer than a minute or two.

I updated system software (ver.67.01) = no change

I cleared all = no change

Everything else works fine. Printing, faxing, copying and scanning-to-email work fine.

Check Firewall settings

also see tech pub
TP10.pdf

The following changes occur when upgrading the System of the imageRUNNER 1023/ 1023N/ 1023iF copiers from v66.01.01 to v67.01.01:
<Supplementary information>
If "OK" appears on the touch panel display of the main unit, data transfer has been completed by overwriting the ROM.
<Points to note>
(1) If upgrading from an older version to v60.03 (or later), the BOOT area is increased.
At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
The SYSTEM writing start address is included in the BOOT v60.03 and later, so after BOOT has
completed downloading, turn OFF and ON the power, so that the new SYSTEM writing start address is
reflected.
Upgrade procedures
<Without options>
1. Overwrite BOOT.
2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
3. Overwrite SYSTEM.
<With OPT16MB>
1. Overwrite BOOT.
2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
3. Overwrite OPT16.
4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
5. Overwrite SYSTEM.
<With OPT32MB>
1. Overwrite BOOT.
2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
(Download mode starts.)
3. Overwrite OPT32.
4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
(Download mode starts.)
5. Overwrite SYSTEM.