ir1023 - Unable to get to Webinterface

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  • rt3tech

    #16
    No RUI

    I know I'm a little late on this thread, but has anybody found a solution for this problem? I've experienced it on a 1023if this week and was unable to get the RUI to stay online for longer than a minute or two.

    I updated system software (ver.67.01) = no change

    I cleared all = no change

    Everything else works fine. Printing, faxing, copying and scanning-to-email work fine.

    Comment

    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387

      #17
      the original poster resolved it by reloading the firmware which you have already tried.

      you may want to clear the temporary web files of the browser on the computer that has given the page expired notice. Once the temporary files are deleted, you may try to launch the RUI again
      Accidents don't just happen. They must be carelessly planned.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #18
        Originally posted by rt3tech
        I know I'm a little late on this thread, but has anybody found a solution for this problem? I've experienced it on a 1023if this week and was unable to get the RUI to stay online for longer than a minute or two.

        I updated system software (ver.67.01) = no change

        I cleared all = no change

        Everything else works fine. Printing, faxing, copying and scanning-to-email work fine.

        Check Firewall settings

        also see tech pub
        TP10.pdf


        The following changes occur when upgrading the System of the imageRUNNER 1023/ 1023N/ 1023iF copiers from v66.01.01 to v67.01.01:
        <Supplementary information>
        If "OK" appears on the touch panel display of the main unit, data transfer has been completed by overwriting the ROM.
        <Points to note>
        (1) If upgrading from an older version to v60.03 (or later), the BOOT area is increased.
        At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
        The SYSTEM writing start address is included in the BOOT v60.03 and later, so after BOOT has
        completed downloading, turn OFF and ON the power, so that the new SYSTEM writing start address is
        reflected.
        Upgrade procedures
        <Without options>
        1. Overwrite BOOT.
        2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
        (Download mode starts.)
        3. Overwrite SYSTEM.
        <With OPT16MB>
        1. Overwrite BOOT.
        2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
        (Download mode starts.)
        3. Overwrite OPT16.
        4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
        (Download mode starts.)
        5. Overwrite SYSTEM.
        <With OPT32MB>
        1. Overwrite BOOT.
        2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
        (Download mode starts.)
        3. Overwrite OPT32.
        4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
        (Download mode starts.)
        5. Overwrite SYSTEM.
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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