Canon C3170 fax doesn't work

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  • gideon
    Trusted Tech

    Site Contributor
    250+ Posts
    • Dec 2009
    • 283
    #1

    Canon C3170 fax doesn't work

    The fax is receiving the call in, display shows "receive fax" and the sending fax number, the only page printed is "failed communication".
    Sending fax is similar, it is dialing the number, but never connect to the receiving fax, (there is no ringing at the receiving fax, a "failed communication" prints. I reset the country to the usa (it was there already), I can't find anything else in the setting, before I'm replacing the boards any idea? Thanks
    Tags: 170, canon, color, communication, connect, display, ect, fax, nec, number, page, printed, prints, receive, reset, ringing, sending, setting, shows, size, user data, work
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Originally posted by gideon
      The fax is receiving the call in, display shows "receive fax" and the sending fax number, the only page printed is "failed communication".
      Sending fax is similar, it is dialing the number, but never connect to the receiving fax, (there is no ringing at the receiving fax, a "failed communication" prints. I reset the country to the usa (it was there already), I can't find anything else in the setting, before I'm replacing the boards any idea? Thanks



      Press: Additional Functions
      Press: Communications Settings
      Press: TX Settings (under Fax Settings)
      Turn off the option, "Check for Dial Tone Before Sending"= IF MISSING>Set SW29 bit 0 to "0" under Service Mode > FAX > Ncu > SPECIALB. Be sure to power cycle the machine for the setting to take effect.

      Shut down and restart the imageRunner
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          What errors? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • SCREWTAPE
              East Coast Imaging

              Site Contributor
              2,500+ Posts
              • Jan 2009
              • 3396
              #4
              The machine receives the job but doesn't print out. Have you check the log for fax in system monitor. Check the log and look at the failed jobs, They would probably say NG!. Highlight one of them and hit details and check the E-code. It will start with the #xxxx. Also you can try clearing MMI this will delete any jobs that are pending or that ended up in error, but print out a p-print and a user data report first. Some info will be deleted upon clearing MMI. Try sending something to the 3170, if that don't work try a 1&9 there might be a corrupt job or the system firmware could be corrupted. You should also try flashing the machine before changing anything.

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3945
                  #5
                  Sounds like the phone line is plugged into the "TEL" jack instead of the "LINE" jack.

                  Maybe not, but I do know that what you're describing is what will happen.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • SCREWTAPE
                      East Coast Imaging

                      Site Contributor
                      2,500+ Posts
                      • Jan 2009
                      • 3396
                      #6
                      Originally posted by KenB
                      Sounds like the phone line is plugged into the "TEL" jack instead of the "LINE" jack.

                      Maybe not, but I do know that what you're describing is what will happen.
                      If that may be. There would be a clicking pulse sound.

                        Comment

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